Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
(5 of 237 reviews match)
Master Spas in Fort Wayne, Indiana - Love my Spa - hate customer service - Resolved
1st I want to say how much I LOVE my MasterSpa- I have the Twilight 67.5 and I adore it! It literally is my favorite inanimate object. The problem? If something goes wrong there is no local presence to have parts or service. The Warranty does not allow for service to your spa - and the company will send you part and tell you how to replace but does not provide service. If you complete the repair incorrectly - will they cover issues stemming from this?? Sometimes you have to live and learn. When it is time to replace my beloved Master Spa I will go to a company who will service the thing!!!
Master Spas in Fort Wayne, Indiana - Disappointed
We've had our Model TS7.5 for two years and the circulation pump failed. A Master Spa service rep came to our house to make that claim and also stated that it was still under warranty. Unfortunately, it's been over a month and the circulation pump has not been replaced. I've made numerous attempts to contact the service company as well as contacted customer service for master spa. My husband is emptying the hot tub as I type this because it looks like since we don't have to pay for the part, no one wants to fix the hot tub. We live in a cold climate and were told to use a ceramic heater to keep the hot tub pipes warm so they didn't freeze. Since the heater is for inside use only; our city inspector said absolutely not. So after spending $13000 we get nothing! My husband is furious and I am sad.
Master Spas in Fort Wayne, Indiana - New Therapool 12 Deep has not worked since I have received it.
I had my tub delivered (craned over my house on 8/29) . There have been several things to this point that have me writing at this point. But I have been in my tub 4 times, it continues to get me heat may be dry, heat is dry, press any button to restart. I have been told that I may need to clean my new filters every week for the 1st couple of months, so I have it was used once and it is erroring again, after 2 days after cleaning filters again. The tub has been very "unreliable" at this point, I never know when I go out if it will be working or not, now it is not heating. Aqua Spas in FTC Co, have been trying to help, but I am just really unsure if I made the right choice buy the Master Spa brand. Very disappointed in many ways.
We really love our spa and use it regularly, except during the summer. We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather....View full review
Reason of review
Master Spas in Fort Wayne, Indiana - Our H2X 15D swim spa
We have had our swim spa since the end of June 2016, and we love it. We were a bit anxious about maintaining it, but it has been a breeze. Contrary to another review that said you had to be a chemist to keep the water clear, we have had no problems. Our water has remained crystal clear with very little effort. The key is simply keeping the ph in the normal range. The rest is easy. I have severe Fibromyalgia and this has helped me tremendously, both with the pain, and being able to exercise on a regular basis. It is wonderful to be able to swim whenever we want to, and then relax at the other end with the jets. The lights are beautiful at night, and we have had people honk their horns when driving by, when they see us in it. The cover is a bit hard for me to open and close, but I am able to do it. Our only real complaint was that the owners manual is just awful. It is confusing, and doesn't really tell you which *** does what. Other than that, we are loving it and using it almost every day. My husband is a runner, but he has also been swimming on days when he doesn't want to run. I can't wait to sit in it this winter when it is snowing. Everyone at Master Spa was very helpful and always available to answer any questions. We would highly recommend a Master Spa hot tub or swim spa for anyone who enjoys swimming, but doesn't like going to the public pools. I have wanted one for so long and I can't even begin to tell you how much this is helping me with the Fibromyalgia, arthritis, and overall well-being. Thank you for producing such a great swim spa. I am looking forward to many years of fun with it. Well worth every penny. Chris and Sheryl Carter, Fort Wayne IN
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