Reply by Master Spas

Hi Beth! We’re so sorry to hear that your experiences so far haven’t been the most positive. I believe at this point one of our reps has contacted you about this situation. Should you need anything in the future, please don’t hesitate to contact us. Thank you for the honest feedback – we appreciate it!
Customer service

I purchased a Master Spas hot tub at the hot tub expo in Marlboro, MA. Slick sales techniques.

Troy Burnett makes promises that he conveniently forgets. I was promised a cover that could withstand my 2- 100lb dogs' weight. He told me that was not a problem. Fast forward to delivery- now he has no idea what I'm talking about.

I have a sunken deck and my dogs have constant access. He saw pictures of my deck and of my dogs. We discussed both in depth. Now he says that he meant that if they walked on it once, they wouldn't fall through.

I should apparently tell the dogs not to walk on it. (By the way, the concern is similar for a child) My only option is to purchase another cover from them in which they'll give me a "great deal".

Don't do business with this company!!!

Reason of review: Not as described/ advertised.

Monetary Loss: $1000.

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