Reply by Master Spas

Mr. Yother - We're sorry to hear of your issue however we would like to point out that your issue is very clearly between yourself and a company called Master Pool and Spa and NOT Master Spas, Inc. We hope your situation has been resolved to your satisfaction. Thank you
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Master Pool and Spa, inc dba Spa Pool and BBQ show is suing me and I have counterclaim against them.Here is the information filed with the court.IN THE CIRCUIT COURT OF GARLAND COUNTY, ARKANSASCIVIL DIVISIONCASE NO.

CV - 13-218COUNTERCLAIMComes now the Defendant, Harlan Yother, and for his Counterclaim against Plaintiff Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show, alleges and states:Mr. Duane Chapman and his supervisor Dan, sales representatives for Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show held at the Little Rock Statehouse Convention Center, on September 22, 2012 misrepresented and falsified to the Defendant the contracted product information agreed too at the time of signing for the customized HTX Force Spa pool to be ordered directly from the factory. Also, Plaintiff purposely withheld vital warranty details that would have stopped the Defendant from entering into a contract for said pool. Plaintiff did not deliver the contracted product.

The facts are as follows:Breach of Contract: Defendant and spouse were told the HTX Force Spa pool ordered would only need the one EcoPur filter that would make the pool chemical free and no other chemicals would be needed because this “special one-of-a-kind filter” patented system was designed especially for their products and in fact other added chemicals could potentially damage the EcoPur filter.Defendant and spouse were shown what the EcoPur filter looked like when the salesman displayed it on a table. The HTX Force Spa pool delivered on November 16, 2012 has a different filter system and there are two types of filters instead of one. Plaintiff sales representatives demonstrated to the Defendant where the EcoPur filter would enter from a top opening compartment and the ease of having to replace the one filter. Defendant was told that this type of compartment model would be ordered to be installed in the factory HTX Force Spa pool.

This same filter compartment is not on the pool that was delivered.Mr. Duane Chapman clearly “marked out” the square box on the signed contract, where the filter/skimmer box was first checked, at the specific request of the Defendant in agreement that the pool ordered would not have a skimmer and would only have one EcoPur filter like the model demonstrated at the show and viewed by both parties. Unfair and Deceptive Business Practices: Defendant and spouse were told that no pool chemicals would be needed with the use of the “special” EcoPur filter system. The pool arrived with six different chemical bottles and test strips from a “starter kit” to check the water chemicals in the pool.

The pamphlet in the box with the chemicals instructed that one bottle of chemicals was supposed to be used at initial water filling of the pool. Breach of Fiduciary Duty and Fraudulent Concealment: Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show sales representatives gave false statements about the service warranty on the contracted pool. When asked about local service providers, Defendant and spouse were informed that Master Pool and Spa, INC had “local service” people to handle any problems that would occur for five years for parts and labor. Defendant found out later, they did not manufacture the pool but another company called Master Spa, Inc.

does and the warranty was actually covered by the second company. Master Pool and Spa, Inc. salesmen failed to tell the Defendant that Master Spa, Inc. is a different company than Master Pool and Spa, INC and d/b/a Spa Pool and BBQ Show.The Master Pool and Spa, INC salesmen held back at the time of contractual commitment vital information about the warranty, in that a local service provider selected by Master Pool and Spa, Inc.

could charge a “reasonable fee for travel” from their company office to the location of the pool. Defendant was informed after the signing of the contract that the cost for travel alone could be between $3.00 to $5.00 per mile and travel expense is not included as part of the labor cost in the pool warranty. The service provider that contacted Defendant, due to a large broken jet on delivery that needed repair, was located in Fort Smith, AR which is 150 miles away from the location of the delivered pool. This would have been an extra unexpected expense burden to the Defendant of approximately $750.00 one way, or $1,500.00 roundtrip.

That particular warranty information would have stopped the Defendant from signing the contract. WHEREFORE, the Defendant prays that the Court will enter judgment in favor of the Defendant and against Plaintiff as follows:1. Plaintiff is to reimburse in cash the fully prepaid deposit of $15,852.75 by the Defendant. 2.

Defendant’s just and proper relief and damages incurred herein at a value of 3 times the cost of the contract, $92,115 due to the unfair deceptive business practices and fraud demonstrated by the Plaintiff in concealment of actual product details.3.For such other and further relief as the Court seems just in the premises.

Reason of review: Problem with delivery.

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Anonymous
#850685

I received the same information when I purchased my spa 2 months ago and now we use chemicals every week. Not to mention the fact that I purchased the Tuscan Sun model which is beige in color and I received something they call Tuscan Sun and is Grey.

I have called them numerous times and also East Coast Spas they are the ones that did the show where I purchased my spa

I am very disappointed and have gotten no where with them

I'm ready to call my credit card company and have them deal with the company.

This is not what I was sold on.

Anonymous
Woodburn, Oregon, United States #825059

We actually just purchased a basic lil unit today at a show...granted, there wasn't much to see since the advertisements stated BBQs and Patio Decor but the guy we talked too was actually really nice to us and answered all our questions. He actually did recommend putting a little bit of chlorine after every use and gave us his name and cell number if we had questions. So, right now, Master Spa hasn't been bad to us, and as far as we can tell, been upfront, or at least this particular sells man was.

Anonymous
Winnipeg, Manitoba, Canada #680437

Your an *** for not knowing that water chemistry is critical to all spa's and pools. Chemicals are REQUIRED to balance the water. The master spa system only reduces the use of the harsher ones.

Next time do your research before you make such a large purchase.

hey622011
Little Rock, Arkansas, United States #655126

:? Update to the lawsuit, filed in Garland County, Arkansas.Master Pool and Spa, Inc denied each item in my counterclaim, as I expected.

Now we go into the next phase, Discovery Phase. I get to ask them questions and to produce documents. They get to ask me questions too. If this helps other people to know their rights, great!

I will keep you informed.

PS.

they have 30 days to respond to my questions and to produce documents, like a copy of the warranty.,)

Anonymous
Rochester, Michigan, United States #640432

Mr Yother, I sell the Master Spas in another state and have for over 10 years.I have sold 7 other brands over the past 30 years.

In the Master Swim Spas you get an upgraded filter. You don't have to use any POOL Chemicals and the ECO PUR filter system Master uses much less SPA chemicals over the average spa. It really is a great system. If you call the Master Customer service line at (800)860-7727.

The Master Spas customer service people are great to work with. They will help you find a closer service company. What city do you live in? The Master Spas are easy to work on if it needed.

They use high end parts that can be bought at any local spa or pool service company. If you bought the swim spa for under $45,000 you got a good deal on it. You obviously bought the swim spa for certain reasons. You should get it installed and use it, you'll love it.

In Michigan, many customers use them all year long.

Also travel fees or trip charges are common in the spa industry.The good thing about Master is they quickly pay dealers back for service and they do care about making their customers happy with their spas.

hey622011
to Spa Tech Little Rock, Arkansas, United States #655134

I live in Hot Springs Arkansas.The Fort Smith was the closest place and with the travel cost was $3 to $5 a mile, I can not afford the expense to fix the pool each time it breaks down.

Worst case: 300 miles round trip times $5 equals $1500 to pay for travel, which would stop me from buying a pool that is not locally supported. The local dealer quit selling Master Spa,Inc., at least a year ago, pools because of the distance that Master Spa, Inc wanted him to travel.

He said to me that if he was still in business, he would not charge a travel expense.:sigh

Anonymous
to hey622011 Fort Myers Beach, Florida, United States #660869

As far as providing only the facts Mr. Yother it appears as if you left out a few EXTREMELY IMPORTANT ONES!!

CURIOUS AS TO WHY THEY ARE SUING YOU? IS IT AT ALL POSSIBLE YOU FORGOT SOMETHING??? LIKE PAYING FOR THE SPA SITTING ON YOUR PROPERTY?? WHY ELSE COULD OR WOULD A COMPANY SUE A CUSTOMER?!?

NOT SURE OF THE LAWS WHERE YOU IVE, BUT THAT WOULD BE CONCIDERED STEALING IN MY STATE, AND IN THE EYES OF GOD!

I WILL NOT SPEAK PUBLIC DETAILS OF AN ONGOING LAW SUIT THAT I HAVE BEEN RESEARCHING AFTER READING THESE POSTS, BUT CAN AND WILL TELL YOU EVERY POST YOU ARE MAKING COULD APPEAR BEFORE A JUDGE. SLANDER IS A REAL THING TO CONCIDER WHILE MAKING "COUNTER CLAIMS" AND ONCE YOU PUT YOUR "VERSION OF FACTS" OUT THERE THEY DON'T JUST DISSAPEAR!!

GOOD LUCK TO YOU SIR. :grin

Anonymous
to Anonymous Bozeman, Montana, United States #759360

This type of threatening comment from "Anonymous"? Really? P-L-E-A-S-E pass this along to anyone considering buying a spa.

You have got to be kidding - people buy this *** from these clowns? Pathetic. How do you guys sleep at night?

Anonymous
to Spa Tech #785095

I have to jump in here....25 years in the spa service business " and warranty for Master Spas" and have YET to find ANY spa product like a "filter" that does NOT require adding "pool chemicals".

Lets be sure everyone understands, POOL CHEMICALS include those needed to maintain proper chemistry AND those required to keep bacteria from getting a foot hold. FILTERS DO NOT affect changes to water chemistry, EVER. Filters CANNOT stop bacteria from growing in your pool or spa! the eco-pure branded filter (which is nothing more than a copper and silver imbedded filter) is no different then any of the other copper/silver ion based products like "The Frog", Nature 2...

they all do the same thing, but both of THOSE products clearly state that you have to maintain 1ppm of Chlorine... WHY? because without it they are not effective... The manufacturer of Nature 2 was banned from selling their product in the state of CA for nearly 4 years until they changed the verbiage in their product advertising to include the 1ppm minimum of chlorine, because without it, consumers were getting sick from NO EFFECTIVE SANITIZER PRESENT in the water.

So stop believing the BS... throw out the eco-pure, get a normal everyday filter and start sanitizing the water the only way that really works... either Bromine or Chlorine are the only recognized sanitizers that any water health agency allows for public use pools and spas... Why?

because the smoke and mirrors products fail...

I'd like to see how it all comes out in the end...I hope your focus to effectively illuminate the spa industry BS for what it really is...

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Anonymous
to An old Tech Coquitlam, British Columbia, Canada #798449

Bravo.... here you can read "the voice of reason". Totally agree.

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