We bought our spa in July of 2016. Immediately the recirculating pump went out and had to be replaced.
A month later the heater went out and had to be replaced. Yes, it is under warranty but dealer charges $99 trip fee for all service. Now, 5 weeks ago, the heaters have gone out again! My spa is still not working despite repeated calls to the dealer (who says they only have 1 service person and are very backlogged).
If they are having so many issues with these spas, maybe they aren't quite as good as they claim.
We really enjoy having it while it is running, it is getting quite troublesome though. It is still under warranty, but there goes another $99 for trip fees.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Quality of jets.
I didn't like: Lack of service.