Update by user Jun 06, 2018
This issue has been resolved. Shortly after my original post, MasterSpas contacted the dealer who then called me and got a technician out to repair the hot tub within a couple of days.
Its just sad that it took almost 6 weeks to get this fixed. we love the spa, but, don't love the issues we have had with it. When the tech was there to fix the heaters, I asked if I was doing anything wrong. He said no, the water quality was good, there was very little scale build up on the heaters.
He had no explanation for the failures. We are originally from the Ft Wayne, IN area.
That is one of the reasons we purchased the MasterSpa, also the best warranty we could find. My fear is what will happen once my warranty expires next year.......
Original review posted by user May 07, 2018
We bought our spa in July of 2016. Immediately the recirculating pump went out and had to be replaced.
A month later the heater went out and had to be replaced. Yes, it is under warranty but dealer charges $99 trip fee for all service. Now, 5 weeks ago, the heaters have gone out again! My spa is still not working despite repeated calls to the dealer (who says they only have 1 service person and are very backlogged).
If they are having so many issues with these spas, maybe they aren't quite as good as they claim.
We really enjoy having it while it is running, it is getting quite troublesome though. It is still under warranty, but there goes another $99 for trip fees.
Product or Service Mentioned: Master Spas Twilight Series Ts 7.2 Hot Tub.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Quality of jets.
I didn't like: Lack of service.