Master Spas's reply to:
Master Spas - Love & Hate My Master Spa
Update by user Aug 26, 2013
On June 14, 2013 I posted about several problems.Now, a little over two months later, I would like to add that one of the main jet pumps is making some crazy noises, and most likely needs to be replaced.
So May of 2010 through August of 2013, circulation pump replaced, heater replaced-twice, bad filters, leaking LED lights, and now a jet pump needs to be replaced.What's Next???
Original review posted by user Jun 14, 2013
Went to a 2010 Spa show in Wilmington Delaware and purchased a Master Spa (Twilight 8.3) through West Chester Spas, Pa (No longer in business). Spa was delivered in May, 2010. I have to say I love the Spa, but have had yearly issues from day one! From the start, the circulation pump was bad. Spa was under warranty and was repaired, Great! Spring 2011- the heater went bad. Under warranty, Great! Spring 2012- Spa kept shutting down. After several days and several calls with West Chester Spa, it turned out one of the NEW filters was bad and not flowing properly. They replaced filters, Great! Spring of 2013- Noticed the water level kept dropping. One of the LED lights, which hadn't worked properly for about two years (but didn't really bother us) was cracked and leaking. Also the Spa kept shutting down. Why? Bad Heater!
One Month out of warranty! Not Covered! Customer Service tells me it's due to Bad Water Chemistry. Really!!! I am meticulous when it comes to any maintenance in my home. I have followed their suggested cleaning and filter & water changes. We spent $9000.00 on a Spa that needs a new heater every two years?
Review about: Master Spas Customer Care.
Reason of review: Bad quality.
Monetary Loss: $9000.