1st I want to say how much I LOVE my MasterSpa- I have the Twilight 67.5 and I adore it! It literally is my favorite inanimate object.
The problem? If something goes wrong there is no local presence to have parts or service.
The Warranty does not allow for service to your spa - and the company will send you part and tell you how to replace but does not provide service.
If you complete the repair incorrectly - will they cover issues stemming from this??
Sometimes you have to live and learn. When it is time to replace my beloved Master Spa I will go to a company who will service the thing!!!
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.