Update by user Oct 05, 2018
Finally Masterspas contacted me. The company they use to service their spas contacted Spa Master who simply sent us replacement parts. Master spa authirized the service and we had to pay the trip charge of $125 (which should have been waived since they'd dropped the ball) but my beloved spa is back in working order!
Original review posted by user Sep 05, 2018
1st I want to say how much I LOVE my MasterSpa- I have the Twilight 67.5 and I adore it! It literally is my favorite inanimate object.
The problem? If something goes wrong there is no local presence to have parts or service.
The Warranty does not allow for service to your spa - and the company will send you part and tell you how to replace but does not provide service.
If you complete the repair incorrectly - will they cover issues stemming from this??
Sometimes you have to live and learn. When it is time to replace my beloved Master Spa I will go to a company who will service the thing!!!
Product or Service Mentioned: Master Spas Twilight Series Ts 6.2 Hot Tub.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.