State: Massachusetts City: Andover Product: Master Spas Hot Tub Clear all filters (1 of 80 reviews match)
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Master Spas in Andover, Massachusetts - Master spa nightmare

Thank you for your post. We'd like to be of assistance. Please contact our Customer Service Department at either 800-860-772 or customercare@masterspas.com. Thank you
Review
#569114 Review #569114 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Poor customer service
Loss
$11000

I purchased a master spa and I have had nothing but problems. I told them I was building a new house and I had these "warrantees" that apparently expired the minute I moved the hot tub 6 months after I purchased it.

EVERY part has been replaced, no warrantees because of every reason in the world. no return calls from my dealer. At a cost of over $11,000 - I should have just put in a new pool with heat.

Even the cover that had a warrantee didn't apply.

I ordered that too because it was a bad cover.

good luck...

I paid over $5,000 in repairs already within the last 3 years. northing is cheap on this waste of money.