We bought our new Master Spa TS and it was delivered three days later. When there were problems getting it into the back yard for installation, they put the spa in the garage and said they would be back the next day.
Now we can't get them to call us back, the cell phones for the delivery guys don't have voice mail - so you can't leave a message. The factory said they would have someone back the next day. Here it is 5 days later and not even the factory will call us back. So now we have a spa in the garage and have to figure out how to get it installed ourselves.
Sure hope we never have problems were we need assistance from Master Spa! Buy from a reputable dealer - it's probably worth the extra money - rather than from the manufacturer itself.
Product or Service Mentioned: Master Spas Installation.
Reason of review: Bad quality.