Reply by Master Spas

Thank you for your post. We'd like the opportunity to discuss this further with you. Please contact us at 800-860-7727. Master Spas, Inc. does not sell direct to the public. We are a manufacturer but would like to reach out to the retailer that you visited to discuss this with them. Thank you and we look forward to discussing this with you.
Author's
Alameda, California
0 comments

I was taken by this company!I am a college educated adult that has never been so *** in all my life!

I was recovering from surgery that is my excuse.

So at the expo we got told all kind of total BS and that the price was so great nearly 6000 for a 3 person spa. We were shown all the awards, promised high efficiency, promised the electric needs at my house to get the spa running would be under 1000 and that the product is superior. I immediately said, I will go home, call my electrician and than come back or call.

That was when heavy sales tactics took over, there won't be anymore spas, you should sign now because its a great deal.

So, two days later after doing the research and getting electric estimates I called to cancel my counteract (three days in CA) I received harassing phone calls from the delivery guy, the lady at the base office was rude and I never got a return call from the manager. I did get a call from my sales rep that talked me in circles , stated she has strong morals and would never do her job if it was not legit. So, they would not cancel my contract.

I cannot sale the POS because everyone reads the reviews, I was only dumb one that did not. And 4 electrician estimates later cheapest quote so far to get house up to par 3900. So that was a lie from them too.

Smooth talking cheats and a 6000 lesson in life for me.Oh and a brand new spa that will never be used.

Reason of review: Bad quality.

Monetary Loss: $6000.

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