Reply by Master Spas

Thank you for your post and bringing this to our attention. We’d love the opportunity to discuss this more with you. Please contact us at 800-860-7727 or customercare@masterspas.com
Author's
Baltimore, Maryland
1.2K views
7 comments

I, too made the mistake of buying a Master Spa from Stevenson Pools.BTW Stevenson is whole different and lengthy complaint!!

I am getting ready to file suit against Master Spa.

I have had my stereo and TV serviced 12 times and still they don't work. The finish began to crack after the first year. I called MS and they told me they would give me a $60.00 credit against the cracked finish...the spa cost me $15000.00!!!!

CAN YOU BELIEVE IT??

The only relief will come in court.I will let you know the suit proceeds.

Reason of review: Bad quality.

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Comments

Anonymous
#536891

It shouldn't matter where you buy the spa....its all about HOW the spa is made. If its shoddy workmanship..then the spa will break down as mine has.

My suit has been filed and I will let you know the outcome.

If anyone else has had similar problem...please let me know.

Maybe we should consider a CLASS ACTION suit????

hey622011
to Sounds like Jeff works for Mas Little Rock, Arkansas, United States #590056

I am behind you 100%.Tell me about the lawsuit.

Master Spa and BBq show should be denied access to any customers in Arkansas because they have no local service techs. The swimspa in not chemical free because of the EurPur filter, as both salesmen said at the show.

I told them this is not the pool I order and for them to pick it up and return my 50% of $30,000.

Harlan

Anonymous
to Sounds like Jeff works for Mas Star City, Indiana, United States #817868

We are having a similar problem and would like to find out more about the law suit. I think class action is needed. My name is Dave email dsuo2009@yahoo.com thx

Anonymous
#536835

It sounds like dealer problems and not spa problems to me.

master Spas is one of the best spas on the market today. But like any product, not infallible. That is where the dealer comes in.

Sounds like you guys bought from poor dealers.

hottubjeff@comcast.net

I'm wondering if Gevans or Carlos has taken the opportunity to contact Master Spas who in my 21 years in the business has one of the most responsive customer service depts i have ever seen.

Anonymous
#293997

I have an older model Legend 1050, I have had the techs out several times to service my spa too. They are very expensive and do not know what they are doing. The first tech told me that I needed 3 new pumps and a new board and to be prepared to spend upwards of $3,000. Two fuses and lot's of Google research later, I was back up and running (spent $10 on fuses).

The spa department of the pool house I went to are a bunch of baboons.

I do not endorse Master Spa, I wish I never bought this *** thing in the first place, it has been a nightmare.

Mountains
to Carlos #812544

Can u please direct me to the info u found on the web for your 1050 master spa. I am we'll am having fuse problems.

Thank you!

Anonymous
#292547

We would love to be of help in resolving this matter as quickly as possible. Please contat Master Spas Customer Service at 800-860-7727 or by email at customerservice@masterspas.com. We look forward to hearing from you.

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