Reply by Master Spas

Thank you for your recent post. Based off your location, we were able to contact the local independent dealer for more details. They informed us that you haven't paid for the product yet and as a result they cannot arrange for delivery. Please contact your local dealer to finalize payment and arrange for delivery of your new hot tub. Thank you.
Grand Falls, Newfoundland And Labrador

Bought a master spa at a show when they travelled through my town. Signed a contract for a tub, gave a $4800 deposit.

Tub was supposed to be arrive in three weeks. Nobody would return my many calls for three months finally we agreed on a date, had an electrician there for five hours, they didn't show up, they didn't call. Now I found out they will not honor the original deal, nor will they give my deposit back.

Stay away from this company we will probably end up in court. Don't ever give a deposit to this company.

Product or Service Mentioned: Master Spas Hot Tub.

Reason of review: Poor customer service.

Monetary Loss: $4800.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Post sale customer service.

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