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Product: Master Spas Customer Care Clear all filters (0 of 16 reviews match)
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Hi Debbie. First off, let me say that we’re so sorry that you didn’t enjoy your interactions with your salesman. Since we are just the manufacturer of the spa we don’t often get to hear about our customer’s experiences with our dealers, so we appreciate the feedback...
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Master Spas Customer Care
#1305525
Master Spas's reply to:

Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Master Spas - Misleading at best
Oscar, as the manufacturer our goal is to have everyone that purchases our products satisfied. Unfortunately, that’s not always possible for several reasons relating to potential product issues (which we can readily address) or unrealistic expectations. While Hot...
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Product
Master Spas Customer Care
#1234692
She told me she would call a tech immediately as it was better to have it not drained. It holds temp for about 3 days. I was concerned about the freeze damage as it was only 10 deg F here. Dillion The tech came out immediately and found the heater was bad. Replaced it and all was good. Very pleased with the Service of Master Spas...
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Waukesha, Wisconsin
Product
Master Spas Customer Care
#1183359

Testimonial

This is our second master spa, only because our first sold with last house.It has always been reliable and ready to use. Along with the great help and service from our friends at niagara hot tubs in St.Catharines it's been a long great experience.
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Product
Master Spas Customer Care
#1150675

Testimonial

More than a little happy with our purchase with only ONE exception - spending so much time in there, nothing much is getting done around the house now! And when I went to register our spa, I found our dealer had already taken care of that too! We will definitely be...
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Product
Master Spas Customer Care
#992331
Master Pool & Spa guys have been great, I had a challenging order both in terms of having to fit in a tight space and schedule due to my active home construction.I had many questions and they helped me through the entire process, even going over measures of the spa...
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Product
Master Spas Customer Care
I liked
  • Customer service
  • Hot tub itself
  • Delivery crew
#978120
Master Spas's reply to:

Thank you for your recent review and sharing your experience with us. Our Customer Care Team will be reaching out to you as well as the dealer you purchased the product through. If you need to contact us in the future, please do so by either calling 800-860-7727 or...
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League City, Texas
Product
Master Spas Customer Care
#949140
Thank you for your recent review. We appreciate your feedback. Our Customer Care Team has reviewed your information and forwarded it onto the local retailer you purchased through. Should you have any questions on the product and operation of your hot tub, please...
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Racine, Wisconsin
Product
Master Spas Customer Care
#912057
Thank you for your recent review. One of our Customer Care representatives will be in contact to discuss this further and get more details from you. We’ll also then reach out to the dealer you purchased through. If you ever need to reach out to us again, please feel...
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Brentwood, California
Product
Master Spas Customer Care
#853226
Master Spas's reply to:

We're glad to hear you've been enjoying your H2X Swim Spa this summer. It really is a great way to exercise and help in maintaining a healthy lifestyle while never having to leave your backyard! We were disappointed to hear that you weren't receiving the support you...
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Product
Master Spas Customer Care
#691097