Master Spas Customer Care Reviews and Complaints
What happened? What can we help you with?
Customers Don't Like
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Customers Like
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Hi Debbie. First off, let me say that we’re so sorry that you didn’t enjoy your interactions with your salesman. Since we are just the manufacturer of the spa we don’t often get to hear about our customer’s experiences with our dealers, so we appreciate the feedback...
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Master Spas Customer Care
Oscar, as the manufacturer our goal is to have everyone that purchases our products satisfied. Unfortunately, that’s not always possible for several reasons relating to potential product issues (which we can readily address) or unrealistic expectations. While Hot...
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Master Spas Customer Care
Testimonial
Master Spas - Tripping ground fault
She told me she would call a tech immediately as it was better to have it not drained. It holds temp for about 3 days. I was concerned about the freeze damage as it was only 10 deg F here. Dillion The tech came out immediately and found the heater was bad. Replaced it and all was good. Very pleased with the Service of Master Spas...
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Waukesha, Wisconsin
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Master Spas Customer Care
Testimonial
Master Spas - Always enjoyed
This is our second master spa, only because our first sold with last house.It has always been reliable and ready to use. Along with the great help and service from our friends at niagara hot tubs in St.Catharines it's been a long great experience.
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Master Spas Customer Care
Testimonial
Master Spas - Hot tub; superior service!
More than a little happy with our purchase with only ONE exception - spending so much time in there, nothing much is getting done around the house now! And when I went to register our spa, I found our dealer had already taken care of that too! We will definitely be...
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Master Spas Customer Care
Master Pool & Spa guys have been great, I had a challenging order both in terms of having to fit in a tight space and schedule due to my active home construction.I had many questions and they helped me through the entire process, even going over measures of the spa...
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Master Spas Customer Care
I liked
- Hot tub itself
- Customer service
- Delivery crew
Thank you for your recent review and sharing your experience with us. Our Customer Care Team will be reaching out to you as well as the dealer you purchased the product through. If you need to contact us in the future, please do so by either calling 800-860-7727 or...
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League City, Texas
Product
Master Spas Customer Care
Thank you for your recent review. We appreciate your feedback. Our Customer Care Team has reviewed your information and forwarded it onto the local retailer you purchased through. Should you have any questions on the product and operation of your hot tub, please...
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Racine, Wisconsin
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Master Spas Customer Care
Thank you for your recent review. One of our Customer Care representatives will be in contact to discuss this further and get more details from you. We’ll also then reach out to the dealer you purchased through. If you ever need to reach out to us again, please feel...
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Brentwood, California
Product
Master Spas Customer Care
We're glad to hear you've been enjoying your H2X Swim Spa this summer. It really is a great way to exercise and help in maintaining a healthy lifestyle while never having to leave your backyard! We were disappointed to hear that you weren't receiving the support you...
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Master Spas Customer Care
