Product: Master Spas H2x Trainer 12 Hot Tub Clear all filters (3 of 3 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
Master Spas's reply to:

Master Spas - Worst experience ever

1.2
Details
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
Master Spas - Worst experience ever
We bought an H2x swim spa trainer from Travis at a spa expo. We had to get the spa craned into a back yard, and when it was on the ground it had bird *** and water all over, and there was *** on the floor of the spa. Travis told us that this hasn't happened in the 25 years he has worked with the company. He promised us that the spa would be replaced with a new product. Then a couple of days later, we were contacted by Dave with customer support and told us there was no way to get it replaced and we couldn't return it. We were told it would be repaired and that was the best we would get. So, $16,500 in, and we get something broken. On top of that, we haven't received the stairs, or exercise equipment that was supposed to be included with the spa. And, we don't even get a user manual with the spa. I would never recommend this product.
View full review
Review
#1364432 Review #1364432 is a subjective opinion of poster.
Product
Master Spas H2x Trainer 12 Hot Tub
Master Spas's reply to:

Master Spas - Swimming pool fill with mud when delivering

We bought the swimming spa last month and when it delivered it was full with mud. The rep gentleman told us to file a compliance to Corp office. Plus the sale rep told us that the swimming spa will be move to the final place once we are ready and now it is ready and we have called and called but no one reply. We expect someone to get this master resolve within 48 hrs. Below is my info Name: Son Hosng Address: 679 Aberdeen way, Milpitas ca95035 Phone:(408)506-7059 Email:sonhoang60@hotmail.com
View full review
Review
#1237768 Review #1237768 is a subjective opinion of poster.
Product
Master Spas H2x Trainer 12 Hot Tub
Master Spas's reply to:

Master Spas - Worst customer service anywhere

2.8
Details
We have a Trainer 12 swim spa from Master Spas and would never buy from them again. I almost wish I could get my $20k back so I could take the money to a more reputable company. I get conflicting information about cover lifter compatibility from all their dealers I talk to, so I've tried to reach them directly. I'm nearly 3 weeks waiting after emailing BOTH their sales and support emails. I've sent multiple follow-ups and continue to be ignored. For spending $20k with them, this is NOT the level of customer service I would expect. Happy with the spa, but the company themselves are so awful and inconsistent at support that I'd rip it out in a heartbeat if someone gave me fair value for it so I could buy another from a different brand.
View full review
Review
#1083101 Review #1083101 is a subjective opinion of poster.
Product
Master Spas H2x Trainer 12 Hot Tub