Master Spas's reply to:

Master Spas - 5 Months And Have Yet To Have Cover Lift and Sides Fixed

Hi Jack – thanks for bringing this to our attention. Our Customer Service Supervisor has reached out to your dealer, Aqua Spas, to see if we can get this issue resolved for you.
author's review
ID
#1507460 Review #1507460 is a subjective opinion of poster.
Product
Master Spas Healthy Living Hl7 Hot Tub
Reason of review
Not responsive.
Preferred solution
Deliver product or service ordered
1.0

The Incorrect lift for our spa cover was installed on our Spa in November. At first the lift was not available.

Then the replacement sides were "on the truck". Here it is 5 months later and we still do not have the correct cover lift.

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Master Spas - So far excellent service

4.3
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa, they provided pictures and advice on where to bring the power to and also recommended additional supply purchases for the spa so that I did not have to keep coming back every few month. Overall service (phone and email) has been prompt - Alfred leading the way. I will take possession of the new unit in mid-October and will update my review at the end of December 2018.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1366524 Review #1366524 is a subjective opinion of poster.
Location
Toronto, Ontario
Product
Master Spas Healthy Living Hl7 Hot Tub
Reason of review
Good customer service
Master Spas's reply to:

Master Spas - Need different spa

We're very sorry for the poor experience and issues with your spa. A member of our Customer Care team will be reaching out to you to review the situation and work towards you being able to enjoy it.
author's review
ID
#1123882 Review #1123882 is a subjective opinion of poster.
Product
Master Spas Healthy Living Hl7 Hot Tub
Reason of review
Bad quality

We bought a master healthy living spa in September 2016. Approximately 1 month later it kicked off the breaker.

Since then there has been every possible part to the spa replaced, including the so called " mother board" because the spa kept shutting down. We bought our spa from East Coast Spa out of Horsham, Pa. When we called them they were very elusive and nonchalant about our concerns. They referred us to their repair man, who made every effort to fix the spa.

He made numerous trips to our house in an attempt to remedy the problem. Finally in May of 2017 he said that he could not find the problem and that they would have to give us a new spa. Finally over four months later we got another spa in October of 2017. When we turned it on it started leaking all over the place.

So we called the repairman again and he not only had to fix the leak but also had to replace one of the "new" pumps because it was not working correctly. On top of this 1 week after we had the new spa it shut down again. Now we seem to be back to square one with the new spa, always anticipating if it will be working from day to day, and of course we will call the repair man each time it shuts down. Both of these spa that we bought have been nothing but a nightmare.

We would like to know that if this 2nd "new" spa continues to have the same problems as the first can we return it for a different model.

Obviously this model has some serious issues. Below are the serial numbers of both spas Spa purchased Sept 2016 #160**** Replacement Spa delivered Oct 2017 #171**** Thanks Joseph Gagliardi orlando701@***.com

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