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Product: Master Spas Hot Tub Clear all filters (0 of 63 reviews match)
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Master Spas's reply to:

Thank you for your recent post regarding your Legacy hot tub. The Legacy Whirlpool line of spas has a 3 year surface and structure warranty and a 1 year parts and labor warranty. Our records show 1 service claim submitted to us that resolved the issue you had at the...
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Springfield, Oregon
Product
Master Spas Hot Tub
#894388
Master Spas's reply to:

Thank you for your recent review. We’ve been in touch with the local dealer regarding your swim spa and this situation. Although this is an older model, both Master Spas and the local dealer have qualified technicians as well as access to documents, like the Owners...
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1.9
Pagosa Springs, Colorado
Product
Master Spas Hot Tub
#894105
Master Spas's reply to:

Thanks for your recent review. We're very sorry to hear that you're unhappy although it seems much of this is not based on fact. One of our Customer Care members will reach out to you to review these with you personally.
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Lenexa, Kansas
Product
Master Spas Hot Tub
#883774
Testimonial
We filled it up and as per our salesman Travis who asked us to call him on his cell to walk us through start up and he even registered our spa for us. Travis you are amazing. We will tell anyone who will listen to buy a spa from you. We love everything about the tub the lights and waterfall is a must but most of all it is so easy to maintain. Next to no chemicals as advertised. Thanks again master spas...
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Santa Clara, California
Product
Master Spas Hot Tub
#883170
Master Spas's reply to:

Thank you for your recent post. We have contacted the local dealer you purchased your spa through and they will be in touch with you.
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Warwick, New York
Product
Master Spas Hot Tub
#859151
Testimonial

Master Spas Hot Tub Review from Detroit, Michigan

Mark Nelson and his team at Master Spas are not only knowledgable but friendly and easy to work with. They have a great selection of tubs and assessories. I LOVE my hot tub!!!
4.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Warranty
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Detroit, Michigan
Product
Master Spas Hot Tub
#854484
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A member of our Customer Care team has been in touch and offered you a 6 month warranty extension while also coordinating the local service technician to thoroughly inspect your hot tub. After reviewing their findings, we will be in touch with you to finalize this...
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3.1
Hunlock Creek, Pennsylvania
Product
Master Spas Hot Tub
#841068
Master Spas's reply to:

Thank you for your recent review on your Master Spas. Our Customer Care Team was able to find your information in our system and will be reaching out to you to review the situation. We don't show any contact since October 2012. Having to "top off" the water in...
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2.5
Naperville, Illinois
Product
Master Spas Hot Tub
#831306
Master Spas's reply to:

Thanks so much for the detailed review. We hope you're still enjoying your hot tub!
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4.5
Venice, Florida
Product
Master Spas Hot Tub
#810774
Master Spas's reply to:

Hi Linda and thanks for your review. One of our Customer Care Team members will be in touch with you today and they'll arrange for your TS Fit to be inspected. We're glad to hear that you and your family enjoy using the hot tub and we want to keep it that way!
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Product
Master Spas Hot Tub
#809624