Master Spas - The tub looks great

The tub looks great, very elegant. The jets and water temperature are very relaxing. Easy to set up, easy to maintain, and easy to use. Best investment I ever made for my health." El Paso, TX
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1011495 Review #1011495 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Best hot tub I've owned master spas

5.0
Details
So I know you usually only hear about the bad customers because if your happy your happy . I spent some time reading good and bad reviews. I told my salesman that if I liked my spa I would spend time and post my opinion good or bad. Here it is , we went to a local spa sale where they had a huge super sale. We were greeted by a sales rep and had a ton of questions being a first time owner. He spent about 2 hours giving us a full demonstration and by then end of it we were satisfied enough to be a master spa owner. We live in Colorado where it is super cold and the one worry we had was the energy costs, it seems to run about 20 a month and we use our spa daily sometimes twice a day. We are believers. We feel better we sleep better and the quality time we spend together is priceless. If you find yourself in a position to buy a hot tub then a master spa will not disappoint. Thank you master spas. We are lifetime customers.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1006814 Review #1006814 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Master Spas Hot Tub
Pros
  • Great spa
Reason of review
We love our spa

Master Spas Hot Tub Review

4.9
Details
This hot tub is amazing, the legacy whirlpool for the money is the by far the best purchase our family has made in a long time. Sitting in the tub for a few minutes with the family allows us to bond and talk about our day. We use our spa every chance we get. I hope we never need to buy another hot tub but if we do it will be another master spa. Thanks to everyone who made this possible.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1006809 Review #1006809 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Wonderful Experience

The Healthy Living Spa has been such wonderful experience. We use it nearly every day. My wife has RA and I have a bad back; this spa with all the therapeutic jets makes us both melt away. We love it!" San Antonio, TX
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1011494 Review #1011494 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Super Hot Tub

This is a very well made hot tub. We bought this hot tub to replace an older one. It works flawless and the is very energy efficient. This hot tub is loaded with features make it a pleasure to maintain and of course use. The pump delivers outstanding performance.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#992332 Review #992332 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Hot Tub Review

Thank you for your recent review. We're sorry to hear that your hot tub is currently not working. We were able to find more details on this situation and one of our Customer Care Team members will reach out to you regarding this situation and the recent out-of-warranty service work performed. In the future, please feel free to contact us directly at 800-860-7727 or email us at customer care@masterspas.com. Thank you
ID
#978256 Review #978256 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Damaged or defective
2.0
Details

Bought floor model at hot tub show from local distributor 6/30/13. Stopped working 12/1/16.

Service person from distributor came out to diagnose 12/5/16. Needs new board. Board ordered from Master Spas same day. Board arrived at distributor 12/14/16.(Pony Express?) Service person installed 12/15/16.

Total parts and labor-$694. We used tub through evening of 12/21/16. Checked tub on morning of 12/22/16. Not working.

No function. Checked exterior breaker. Checked interior breaker. Both on.

Extremely dissatisfied.

Had a Dimension One for 10 years until shell developed small crack. Should not have changed brands.

Master Spas's reply to:

Master Spas - Hot Tub Review

Thank you for your recent review and bringing this to our attention. We'll reach out to your local dealer to inquire what they've found in the past and follow up with you shortly with further details. If you should ever have the need to reach us in the future, please contact us at Customercare@masterspas.com. Thank you.
ID
#957246 Review #957246 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Bad quality
1.0
Details

I live in Massachusetts and I've owned a master spa hot tub for only a few years (less then 5). However, it's stopped running several times, it's a hassle EVERY time it breaks, and the master spa people that I have to deal with (Crocker) are painful to work with.

They take over a week to call me back every time!

Do you know how stressful it is to worry that your hot tub it going to freeze and crack while you wait for these people to get back to you?? Worst decision of my life to buy this master spa hot tub

Master Spas's reply to:

Master Spas Hot Tub Review from Milwaukee, Wisconsin

Thank you for your recent review. First, we hope you’ve been enjoying your hot tub!

We have been in touch with your local dealer as we weren’t aware of this situation. They provided some information to us and we’ll reach out through the contact information you provided to discuss this further.
ID
#929579 Review #929579 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Hot tub itself
  • Product quality
Cons
  • No follow up
  • Responsiveness
  • Rude customer service
Reason of review
Poor customer service and absolutely no follow up
Loss
$1500
Preferred solution
I proposed a solution to Keith/Hot Tubs and More and was laughed at for it so I'd love to hear a solution from you.
3.3
Details

My wife and I purchased the hot tub back in March at the Hot Tub Expo and we've had the hot tub functioning now since June (as you guessed, the initial install was terrible). I'll start with the good...Now that the hot tub is up and running, I have absolutely no regrets in purchasing it, it has been everything that I hope it would be and hasn't had any issues.

Now to the bad (which was all completely due to our local dealer and the owner of our local shop Hot Tubs and More in Waukesha, WI)...I'll start by saying I've never dealt with someone more unprofessional and less concerned about his customers than Keith. When our initial hot tub arrived, the delivery was superb! Very knowledgeable, very helpful and extremely informative. Chris and his team that delivered the hot tub should be promoted or at least well recognized since they were great.

Chris actually noticed and pointed out to me a pretty large crack (about 11" long and directly above the electric display) that worried my wife and I since if any water had gotten into the crack it could have shorted out our display. Chris immediately called the local shop and sent them pictures of the issue and so my wife and I felt secure about them handling the issue. Unfortunately nothing close to this occurred since 3 separate times after this, they did not call me with any updates so I had to continuously call them to find out if they were going to be able to fix it, send us a new one, or something else. To make matters worse, it took them over two months to finally send someone to fix the crack, 3 weeks for them to actually have someone come out and look at it just to say it could be fixed, 3 more weeks for them to get the "repair kit" (maybe it's just me but you'd think being a shop like this you'd actually have repair kits on hand in case of a scenario like this since I'm guessing we weren't the first to have this issue) and then any additional 2 1/2 weeks for the repair team to come fix it (since they were booked out until then).

Finally, when the repairman came to fix it, he explained it was a very difficult fix since it was on an incline and actually apologize to me since he said "it looks like a kindergartener fixed it". During this time, I had been talking with the owner, Keith, out of Appleton who wasn't really helpful since my wife and I felt we ordered a new hot tub so we wanted to exchange it for what we had purchase....a new hot tub (seems like a simple concept but just wait). After calling Keith and telling him how disappointed we were and that the fix looked awful I had to actually threaten Keith with legal action since he still wanted us to keep the hot tub and I said that either way, we felt we deserved a discount/refund for the hassle (not to mention the multiple days off of work I had to take in order to make up for their mistake). To my amazement, Keith's response was that now he was going to have to spend time and money to send out a new crew to exchange the hot tub and bring us a new one...and yes, you read that right, my wife and I were told we should have to pay for their mistake.

At this point, we told Keith we just wanted it returned and didn't want any thing to do with Hot Tubs and More since Tom and Corinne locally were unresponsive, never helpful, not once followed up with us when they said they were going to (which was over 6 times), finally Keith said "what can I do to make it right?" and when I mentioned what we felt was fair, his response was "there is absolutely no way I'm going to do that". To my wife's and my surprise, we received a call the next day from Keith saying they miraculously just got in the exact same hot tub in the same color/trim and everything was identical and they could deliver it in two days...so finally we had our hot tub after 3 months of dealing with them. Looking back on the entire situation, my wife and I are still torn about whether we made the right decision in buying the hot tub since dealing with Keith and his team was the worst experience I've ever had in purchasing anything although we do absolutely love the hot tub.

The unfortunate part is that we will never step foot in the store here locally and never buy anything from them (we refused a store credit since we never want to do anything to help support them as a business) so we don't have the luxury of being able to go to the store for the chemicals and the only sad part about this situation is that we I even tried to reach out to corporate a couple times and never heard anything in the way of follow up (and obviously never have or will from them locally). Ultimately, we love the product but if we could give any advice, I would put a much larger focus on who you (Master Spas) allow to buy/franchise the company since this individual has absolutely no right running a business and is only going to hurt your (Master Spas) business in the long run since we won't ever recommend them to anyone.

Master Spas Hot Tub Review from Bloomfield, New Jersey

4.9
Details
Master Spas Hot Tub Review from Bloomfield, New Jersey
I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#908151 Review #908151 is a subjective opinion of poster.
Location
Bloomfield, New Jersey
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas Hot Tub Review from Springfield, Oregon

Thank you for your recent post regarding your Legacy hot tub. The Legacy Whirlpool line of spas has a 3 year surface and structure warranty and a 1 year parts and labor warranty. Our records show 1 service claim submitted to us that resolved the issue you had at the time and that we subsequently paid the local service provider for the work performed. If you have further issues, please reach out to our Customer Care Team at 800-860-7727 or customercare@masterspas.com .
ID
#894388 Review #894388 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • You did not stand behind your producct
Reason of review
$$$$ to repair your Spa!!!!
Loss
$1700
Preferred solution
Full refund

We have done nothing but put money into the repairs of our Legacy Whirlpool by Master Spas Hot tub that we purchased in Portland Oregon Expo Center Traveling Spa show. It has not been an enjoyable venture with the Legacy Whirlpool by Master Spas.

shortly after our purchase of our hot tub the main board in our tub went out and they tried to get out of paying for the repairs. We have owed this POS for about 3 years now and we have had to put another $1,000.00 into repairs into it.

we are ready to just make it into a big fish pond but we ave too much money into it do do that just yet.

Not Happy Oregon,