Product: Master Spas Hot Tub Clear all filters (71 of 71 reviews match)
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Master Spas's reply to:

Master Spas - Almost Perfect...

4.0
Details
We love our Master Spa hot tub. We purchased the Michael Phelps Legend LS900 series. It holds heat very well and the massage jets are awesome. The only problem with ours is the built in Radio/Sound System. The remote doesn't work, and it is almost impossible to control on the tub itself. You can't see the station, or even the mode it is on. We just use it bluetooth with apps like Pandora or I Heart Radio. The speakers are fine, its the radio part that needs improvement. All in all, the spa has provided us hours of relaxation, just be aware of the sound system issues.
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#646936 Review #646936 is a subjective opinion of poster.
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Master Spas Hot Tub
Master Spas's reply to:

Master Spas are great!

5.0
Details
I've owned a few other spas and the Master Spa has been the best by far. It has a lot of power , but the jets are adjustable. It's easy to take care of and it doesn't cost much on the electric bill. The jets are all in the right places. It's quiet and I've had it for over 7 years with no service call. My wife likes the ECOPUR filters that don't require a lot of chlorine. It takes only about 2 minutes a week to maintain. It's much easier than the other spas we owned. Thanks for the great relaxing product.
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#634904 Review #634904 is a subjective opinion of poster.
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Master Spas Hot Tub
Master Spas's reply to:

Master Spas - Repairs

1.0
Details
NO customer service. Feel like this was a really bad investment because if it is not working properly there is no one available to repair. Home office is not concerned or helpful in getting repairs made. Guess once you spend your hard earned money on it they are done! Ours has not been heating for several weeks. Was given name of repairman did not show up when scheduled and then did not return phone calls. Finally called home office and was told he had retired and they had no one else. We bought ours at the State Fair a few years ago-do not fall for the sales pitch because once you have purchased the company is done!
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#633996 Review #633996 is a subjective opinion of poster.
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Master Spas Hot Tub
Master Spas's reply to:

Master Spas - Says its 'dry' when it's not

Spent a fortune trying to get this fixed. But next time I drained and restarted same issue again. I'd previously emailed Master Spa some years back with a query on several occasions. Butno reply. In addition we were told running costs would be £5 a week by American representative on stand at UK Ideal Homes Exhibition when at the time it was actually nearer £20. Very disappointed and would not buy from Master Spa again. Will probably have tub removed if I can't get current problem sorted. Shame as when it works it's great although constant hum is not popular with neighbours. At the time we bought, about 10 years ago it was top of the ranged. It has been properly maintained with correct use of chemicals, regular filter and water changes.
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#619664 Review #619664 is a subjective opinion of poster.
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Master Spas Hot Tub
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Master Spas - MP3 maybe third time will be a charm

4.0
Details
Less than 6 months from install the MP3 quit call for service when they came out they found that the front panel was full of water. Tech drilled holes and sealed speakers then put in new MP3 player... Less than 3 months later I went out to enjoy my patio, beautiful Hot Tub and Music and was none the unit had Quit AGAIN... Is there anything You can do to help me have the Stereo sounds coming out of My Beautiful Master Spa Twilight Spa that I paid for and enjoyed for such a short time... Mark Smith silrbullet@aol.com
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#605026 Review #605026 is a subjective opinion of poster.
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Master Spas Hot Tub
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  • Mp3 Player
Master Spas's reply to:

Master Spas - Watch Out Before You Sign!!

1.0
Details
We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were the same color just different sizes. We did get talked into buying one but when we got home we looked them up on the internet. Very poor reviews regarding the spa them selves and the customer service. Te following morning we were there as soon as they opened. We told them we wanted to cancel our order but they said they couldn't do that , we had to call the company on Monday. We told them we did not want it delivered. On Monday we called and were told we had to pay the $6200 regardless of whether we took possession or not because we signed on the dotted line. They were not at all cooperative. Who pays for a product that they don't want and have never taken possession. They insist we have to pay regardless. Stay away from this company. I will add to this review if they refund my money without a fight.
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#589994 Review #589994 is a subjective opinion of poster.
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Master Spas Hot Tub
Master Spas's reply to:

Master Spas - Master spa nightmare

I purchased a master spa and I have had nothing but problems. I told them I was building a new house and I had these "warrantees" that apparently expired the minute I moved the hot tub 6 months after I purchased it. EVERY part has been replaced, no warrantees because of every reason in the world. no return calls from my dealer. At a cost of over $11,000 - I should have just put in a new pool with heat. Even the cover that had a warrantee didn't apply. I ordered that too because it was a bad cover. good luck... I paid over $5,000 in repairs already within the last 3 years. northing is cheap on this waste of money.
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#569114 Review #569114 is a subjective opinion of poster.
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Master Spas Hot Tub
Master Spas's reply to:

Master Spas - Nothing but Problems

5.0
Details
1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo. NOISY told it should not be but no fix said the company didn't had no idea how to fix. Terrible problems with water green ,cloudy foamy. this happens even if no one uses. Told my problem I'll have to figure it out.Ask questions about mineral filter answer I DON'T KNOW. Had a different spa for 14 years same house ,same water. NO PROBLEMS with it. I feel like I just threw away $10,000 . I live in The St. Louis area
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#538009 Review #538009 is a subjective opinion of poster.
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Master Spas Hot Tub
Master Spas's reply to:

Master Spas - Extreme stress for something that is supposed to relax us

We went to hot tub show in Denver and walked in only to find Master Spas. Not a problem. We hooked up with a very knowledgeble sales man and eventually purchased what seemed to be a great spa for a reasonable price. It was delivered yesterday....deep scratches on one side and the bottom of the tub completely caved in. We did not accept delivery but Master Spa is forcing us to keep the tub and not refund our money. We just moved into a brand new house and are so stressed by this. I should have listened to the reviews on line.
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#507835 Review #507835 is a subjective opinion of poster.
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Master Spas Hot Tub
Master Spas's reply to:

Master Spas - Spa and Outdoor Patio Show Alameda Fairgrounds

I kept hearing the ads on the radio for the spa sale at Pleasanton Fairgrounds, so I drove 50 miles since I've wanted to buy a hot tub for months. Got there and about 15 hot tubs on the ground (never saw anything approaching a patio or any other decorations ). 12 of the hot tubs were marked as sold, but no problem I would still have a chance to ask about the product. No price lists, no pamphlets no info with the displays at all. The sales people were busy so I looked aroud for 15-20 minutes until a sales person became available. I made sure he wasn't working with a customer or enroute to one and I flagged him down. I asked if he could answer some questions about the products he told me quote "look at our website masterspas.com it has a lot of information on it". He then went over to assist a couple that had just walked in. Really, I just drove 50 miles to be refered to a website. Disapointed on every level, aestheticly ugly no decks or other ideas on how to display the hot tub, just hot tub on cement floor and clueless sales people. I want my gas and bridge toll back!
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#485812 Review #485812 is a subjective opinion of poster.
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Master Spas Hot Tub