Product: Master Spas Hot Tub Clear all filters (70 of 70 reviews match)
Review Rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
Testimonial
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always...
Read more
4.4
Product
Master Spas Hot Tub
#1529378
Master Spas's reply to:

Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
Read more
1.2
Bremerhaven, Bremen
Product
Master Spas Hot Tub
#1525822
Testimonial

Master Spas - Great Quality!

Better built than others – everything is higher quality and I think that will serve a big difference over the long haul. I’ve had a lot of different hot tub brands including some big names so I’ve learned what to look for. Master Spas offers quality. - Chris Chenoweth
5.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Master Spas Hot Tub
#1520036
Show
Master Spas's reply to:

Hi David! Thanks for reaching out. Unfortunately, due to the fact that you are not the original purchaser of the spa the warranty is void. However, Ryan in our customer service department has sent you an email with a servicer in your area who would be able to replace...
Read more
2.5
Product
Master Spas Hot Tub
#1469614
Master Spas's reply to:

Hi again, Joe. Our Customer Service team has both emailed you and left you voicemails since receiving your last reviews – have you had time to follow up with them? To clarify – your complaint isn’t with our company Master Spas, but with the third party company that...
Read more
1.0
Product
Master Spas Hot Tub
#1465072
Testimonial
I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked the design of the shell as well as the way they explained to me some...
Read more
4.3
Product
Master Spas Hot Tub
#1464627
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
Read more
4.4
Product
Master Spas Hot Tub
#1446501
Testimonial
So, I got the Master Spas and it lasted me a good 10 years and then things started to get long in the tooth. The TV stopped working but that's normal and that happens on almost every tub. So, I decided it was time to upgrade rather than to invest in a lot of parts. We...
Read more
5.0
Product
Master Spas Hot Tub
#1421611
Testimonial
I'm a big Costco nut but after doing my homework and looking at what they got compared to Master Spas, we felt Master Spas was by far the strongest we found, so we decided to go that route. ThermoSpas also came out to the house. For about the same spa we got, they...
Read more
Product
Master Spas Hot Tub
#1407902
Testimonial
I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me....
Read more
Product
Master Spas Hot Tub
#1407899