Master Spas's reply to:

Unbelievable, less than poor! | Master Spas

Hi Tony. Thank you for reaching out about this, we’re very sorry to hear that you’ve had difficulties trying to get your local servicer scheduled. I passed this along and was able to get a confirmation from our Customer Care department that your servicer is scheduled to come out and look at your spa tomorrow.
Review
#1711185 Review #1711185 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Quality
  • Reputation for quality
Cons
  • Reliability
  • Company is handling a damaged product
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Master Spa Defective
1.0
Details

Purchased a Twilight 67.25 spa on 11/1/19 friday. Was to be delivered on Monday to Wednesday.

Showed up at 3PM Thursday. We got it wired, filled and turned on to only find out that the #1 pump was non operational. Contacted MS customer service, directed to a spa technician in the Boise area only to wait another two weeks for any help. It is now 11/18/19 with nothing scheduled and the spa is full of cold water with a low of 30F and I am told it will be fine.

Don't waste your time on the manufacturer, I have nothing good to say for a very expensive spa that's not doing anything but getting cold!

Trying to be as kind as I can in this poor review. I would like some help.

Master Spas's reply to:

Great disposable spa until warranty is done | Master Spas

Hi Randy. We’re sorry to hear that you’re experiencing these delays, however it’s up to the dealer to make sure they have the correct parts in stock. The typical turnaround time to receive parts is one week, so if it’s taking longer than that it’s most likely due to delay’s on your dealer’s end. We appreciate the feedback.
Review
#1707340 Review #1707340 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Great therapy
  • Quality
Cons
  • Delivery and customer service
  • Reliability and delivery
  • Support
Reason of review
Order processing issue
Loss
$450
Preferred solution
Let the company propose a solution
Tags
  • Master Spas Twilight 7 2

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
2.1
Details

Master Spas Twilight 7.2 ....Great tub and well insulated for canadian far north winters, however if you need parts you can look at a 4 week wait and if you're fortunate enough that the time of year is right it won't freeze into a block of ice. I can imagine that thats the best thing a company can do for repeat sales.

It was a significant purchase at the time and since the model hasn't changed much I would have expected more onhand parts...especially the yearly maintenance items... uv and ozone that the manual says to change.

Company would not order until the parts were paid in full and waited a week to order. Stuck dealing with Krevco Lifestyles because of that.

Randy Dawson

Manitoba, Canada

Master Spas's reply to:

Not as advertised | Master Spas

Hi Francine. We’re very sorry to hear that you’ve been disappointed by your experiences so far. A member of our customer care team here at Master Spas headquarters will be in touch with you soon to answer any questions you may have about your new hot tub. Thank you for the honest feedback.
Review
#1677857 Review #1677857 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • Lack of service
  • Post sale customer service
Reason of review
Not as described/ advertised
Preferred solution
Would be an honest answer and how to really use the hot tub
1.0
Details

I bought the tub at EY Centre in Ottawa. The salesman lied from start to finish. After the sale, customer service was very disappointing

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Love My Hot Tub! | Master Spas in Jefferson City, Montana Province

5.0
Details
My wife and I truly love our new hot tub! With color changing lights and all the jets – we are totally relaxed when we get through using it! Thank you! - Jeff Ahlers
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1663347 Review #1663347 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Terrible customer service | Master Spas in South Coast, California

Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800) 860-7727 or by email at customerservice@masterspas.com
Review
#1600566 Review #1600566 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Work Experience or Job Application
Loss
$7400
Preferred solution
Deliver product or service ordered
1.0
Details

I Purchased a spa at a sale,they delivered it but I have been trying to get them back to place it for over two weeks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Our First Hot Tub & We Could Not Be More Pleased! | Master Spas in Fort Worth, Texas

5.0
Details
We absolutely love our hot tub and use it almost daily after a golf outing or hard workout. It is so soothing to our sore, achy muscles and we look forward to each time we get in. - Susan W.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1613164 Review #1613164 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

What a Pleasant Surprise! | Master Spas in Cleveland, South Carolina

5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1550765 Review #1550765 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Wonderful tub for therapy! | Master Spas in San Antonio, Texas

4.7
Details
I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1545066 Review #1545066 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Pretty Amazing! | Master Spas

5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very comfortable and is great on the hamstrings and glutes. All of the jets are very well placed for a tub of this size and hit all of the right spots. At night the LED lights really set the mood, too. We bought this at a show so I was reluctant about local support, but the rep left us his cell phone number on the receipt. I called him twice with some quick tech questions and he returned my called immediately with knowledgeable answers. So far we couldn’t be happier!
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1535478 Review #1535478 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Another Amazing Hot Tub! | Master Spas

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always recommend Master Spas and will continue to do so! - Michael Gatzke
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1529378 Review #1529378 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality