Product: Master Spas Hot Tub Clear all filters (78 of 78 reviews match)
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Master Spas's reply to:

Master Spas - Not as advertised

Hi Francine. We’re very sorry to hear that you’ve been disappointed by your experiences so far. A member of our customer care team here at Master Spas headquarters will be in touch with you soon to answer any questions you may have about your new hot tub. Thank you for the honest feedback.
Review
#1677857 Review #1677857 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • Lack of service
  • Post sale customer service
Reason of review
Not as described/ advertised
Preferred solution
Would be an honest answer and how to really use the hot tub
1.0
Details

I bought the tub at EY Centre in Ottawa. The salesman lied from start to finish. After the sale, customer service was very disappointing

Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas in Jefferson City, Montana Province - Love My Hot Tub!

5.0
Details
My wife and I truly love our new hot tub! With color changing lights and all the jets – we are totally relaxed when we get through using it! Thank you! - Jeff Ahlers
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Review
#1663347 Review #1663347 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
1.0
Details
Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800)...
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Review
#1600566 Review #1600566 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas in Fort Worth, Texas - Our First Hot Tub & We Could Not Be More Pleased!

5.0
Details
We absolutely love our hot tub and use it almost daily after a golf outing or hard workout. It is so soothing to our sore, achy muscles and we look forward to each time we get in. - Susan W.
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Review
#1613164 Review #1613164 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just...
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Review
#1550765 Review #1550765 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Master Spas in San Antonio, Texas - Wonderful tub for therapy!

4.7
Details
I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Review
#1545066 Review #1545066 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very...
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Review
#1535478 Review #1535478 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always...
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Review
#1529378 Review #1529378 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Review
#1525822 Review #1525822 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

5.0
Details
Master Spas to the rescue!!! The Master Spas company stepped in and made sure that we got our product and checked multiple times to see that we were happy. Truly an unexpected outcome brought on by a company that cares and worked hard to see that their reputation was...
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Review
#1523941 Review #1523941 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality