5.0
Details
We have owned our Master Spa for 14 years! 14 years of enjoyment and carefree maintenance, It was a great spa.Our Master Spa has had a lot of use over the 14 years. When we first bought the spa, our children were teenagers. Our son played high school football and...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1796108 Review #1796108 is a subjective opinion of poster.
Location
Peoria, Illinois
Product
Master Spas Hot Tub
Pros
  • Maintenance free durable
Master Spas's reply to:

Master Spas - Love the tub but not happy with cover and siding

Thank you for reaching out to us, William! As you know, our corporate customer care team has reached out to your dealer and they are currently working to get the siding and lifter bracket issue resolved for you. They’ll also be looking at your cover to determine what the issue is, as it sounds from the description you emailed us that it may be a chemical issue. Thank you for your patience as we work to resolve this for you.
ID
#1774736 Review #1774736 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Great hot tub
Cons
  • Cover weak and siding does not fit anymore
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

This will be my 3rd cover in 2.5 years they keep deteriorating from the inside and the siding is coming apart at the corners also where the cover lift is siding and support are cracked due to installers missed studs that lift was screwed to. Bill Bjorke 651-368-2264 or billbjorke@yahoo.com

Master Spas's reply to:

Master Spas - Unbelievable, less than poor!

Hi Tony. Thank you for reaching out about this, we’re very sorry to hear that you’ve had difficulties trying to get your local servicer scheduled. I passed this along and was able to get a confirmation from our Customer Care department that your servicer is scheduled to come out and look at your spa tomorrow.
ID
#1711185 Review #1711185 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Reputation for quality
  • Quality
Cons
  • Reliability
  • Company is handling a damaged product
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details

Purchased a Twilight 67.25 spa on 11/1/19 friday. Was to be delivered on Monday to Wednesday.

Showed up at 3PM Thursday. We got it wired, filled and turned on to only find out that the #1 pump was non operational. Contacted MS customer service, directed to a spa technician in the Boise area only to wait another two weeks for any help. It is now 11/18/19 with nothing scheduled and the spa is full of cold water with a low of 30F and I am told it will be fine.

Don't waste your time on the manufacturer, I have nothing good to say for a very expensive spa that's not doing anything but getting cold!

Trying to be as kind as I can in this poor review. I would like some help.

Master Spas's reply to:

Master Spas - Great disposable spa until warranty is done

Hi Randy. We’re sorry to hear that you’re experiencing these delays, however it’s up to the dealer to make sure they have the correct parts in stock. The typical turnaround time to receive parts is one week, so if it’s taking longer than that it’s most likely due to delay’s on your dealer’s end. We appreciate the feedback.
ID
#1707340 Review #1707340 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Quality
  • Great therapy
Cons
  • Support
  • Reliability and delivery
  • Delivery and customer service
Reason of review
Order processing issue
Loss
$450
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
2.1
Details

Master Spas Twilight 7.2 ....Great tub and well insulated for canadian far north winters, however if you need parts you can look at a 4 week wait and if you're fortunate enough that the time of year is right it won't freeze into a block of ice. I can imagine that thats the best thing a company can do for repeat sales.

It was a significant purchase at the time and since the model hasn't changed much I would have expected more onhand parts...especially the yearly maintenance items... uv and ozone that the manual says to change.

Company would not order until the parts were paid in full and waited a week to order. Stuck dealing with Krevco Lifestyles because of that.

Randy Dawson

Manitoba, Canada

Master Spas's reply to:

Master Spas - Not as advertised

Hi Francine. We’re very sorry to hear that you’ve been disappointed by your experiences so far. A member of our customer care team here at Master Spas headquarters will be in touch with you soon to answer any questions you may have about your new hot tub. Thank you for the honest feedback.
ID
#1677857 Review #1677857 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • Post sale customer service
  • Lack of service
Reason of review
Not as described/ advertised
Preferred solution
Would be an honest answer and how to really use the hot tub
1.0
Details

I bought the tub at EY Centre in Ottawa. The salesman lied from start to finish. After the sale, customer service was very disappointing

Master Spas - Love My Hot Tub!

5.0
Details
My wife and I truly love our new hot tub! With color changing lights and all the jets – we are totally relaxed when we get through using it! Thank you! - Jeff Ahlers
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1663347 Review #1663347 is a subjective opinion of poster.
Location
Jefferson City, Montana Province
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Terrible customer service

Hi Mark. Thanks for making us aware of this. We’ve reached out to your dealer and they should be contacting you soon about getting your spa in place. Please feel free to reach out to us if you are in need of any other assistance. We can be reached by phone at (800) 860-7727 or by email at customerservice@masterspas.com
ID
#1600566 Review #1600566 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Work Experience or Job Application
Loss
$7400
Preferred solution
Deliver product or service ordered
1.0
Details

I Purchased a spa at a sale,they delivered it but I have been trying to get them back to place it for over two weeks

Master Spas - Our First Hot Tub & We Could Not Be More Pleased!

5.0
Details
We absolutely love our hot tub and use it almost daily after a golf outing or hard workout. It is so soothing to our sore, achy muscles and we look forward to each time we get in. - Susan W.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1613164 Review #1613164 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - What a Pleasant Surprise!

5.0
Details
My wife was very skeptical about making this kind of investment. Not anymore! She uses it virtually every day. I have been surprised with the ease of maintenance once you set it up properly. I omitted a step the first time and had to drain and refill it. Now I just monitor it and add chemicals as advised. Works like a charm! - Jim Thompson
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1550765 Review #1550765 is a subjective opinion of poster.
Location
Cleveland, South Carolina
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas Reviews

  1. 44 reviews
  2. 17 reviews
  3. 13 reviews
  4. 14 reviews
  5. 34 reviews
Master Spas reviews

Master Spas - Wonderful tub for therapy!

4.7
Details
I have had one knee replacement and the other is on the way. It’s so relaxing and allowing warmth to get into my joints is incredible. Also the foot blaster alone is worth the price! - Don Bentley
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1545066 Review #1545066 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Pretty Amazing!

5.0
Details
I cannot lie…this thing is amazing! We are only two weeks in, but so far we are loving it. The tub is easy to shift around in and is very comfortable. The fourth seat (not really a seat) is one of our favorites. If you sit backwards in the lounger it is very comfortable and is great on the hamstrings and glutes. All of the jets are very well placed for a tub of this size and hit all of the right spots. At night the LED lights really set the mood, too. We bought this at a show so I was reluctant about local support, but the rep left us his cell phone number on the receipt. I called him twice with some quick tech questions and he returned my called immediately with knowledgeable answers. So far we couldn’t be happier!
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1535478 Review #1535478 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Another Amazing Hot Tub!

4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always recommend Master Spas and will continue to do so! - Michael Gatzke
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1529378 Review #1529378 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Joke if a warranty

Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement. Thank you for your honest feedback. We appreciate it.
ID
#1525822 Review #1525822 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Warranty issue
1.2
Details
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty

Problem:

· My new tub had a slow leak.

· I called warranty, said there was a $108 “Trip Charge”.

· I called Master spa and asked if this was true, and yes it is, you cover parts and labor while someone is there.

· Your tech told me I should fix it myself, and lube the O-Ring, after I take the sides off.

· He said to use the “Slice” valve so only to lose a little water.

What’s happened:

· Where the fitting was leaking the slice valve didn’t work and dumped 500 gallons into the motor compartment

· After taking the fitting off, there was no “O”-Ring the whole time.

· I bought a $7.00 ring from Leslies pool supply

· Yes, it’s fixed

· The problem is, I would have paid $108 for something that was caused by your manufacturing.

Now:

· I notice the plastic cover is coming off the digital display, is that warranty? And $108 ?

Master Spas - We LOVE our Master Spa!

5.0
Details
We waited a long time for our Master Spa. The dealer in our area went out of business after we had already paid for the hot tub. Master Spas to the rescue!!! The Master Spas company stepped in and made sure that we got our product and checked multiple times to see that we were happy. Truly an unexpected outcome brought on by a company that cares and worked hard to see that their reputation was untarnished. We use the hot tub almost every night and we couldn’t be happier! - Jason Miller
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1523941 Review #1523941 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Great Quality!

5.0
Details
Better built than others – everything is higher quality and I think that will serve a big difference over the long haul. I’ve had a lot of different hot tub brands including some big names so I’ve learned what to look for. Master Spas offers quality. - Chris Chenoweth
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1520036 Review #1520036 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality