Product: Master Spas Hot Tub Clear all filters (4 of 80 reviews match)
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Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Review
#1525822 Review #1525822 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Master Spas's reply to:

Master Spas - Be careful

Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the pipe until they returned to remove the pipes and put the spa into its exact spot. On 4/13/2017 you had scheduled to have Hot Tubs Inc come show you how to use the spa, but then cancelled the appointment saying, “you weren’t ready”. Hot Tubs Inc says that they haven’t had any contact from you since. As far as your spa not being hooked up, that does not fall on the backs of Hot Tubs Inc. Your spa must be installed by a licensed electrician – not your dealer. This is clearly stated on your sales agreement. Once you get a licensed electrician out to hook up your spa, I’m sure the people at Hot Tubs Inc would be happy to come out and show you the controls and give you an orientation on how to use your spa. If you have any more questions regarding this situation, please feel free to email me at khess@masterspas.com. Thank you.

Review
#1232888 Review #1232888 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • Only nice until paid
  • Post sale customer service
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Misleading Sales Information
1.2
Details
Master Spas - Be careful

Master Spa sells through its dealers. If you read on their web page, you'll see at the bottom of the page a disclaimer: "Your dealer is an independent businessperson or company and not an employee or agent of Master Spas We cannot and do not accept any responsibility or liability for any other representations, statements or contracts made by any dealer beyond the provisions of our written limited warranty."

We got our spa from Hot Tubs Inc.

Unfortunately we payed before they turned on the spa and one year later we still have a spa that have never been turned on, a bill for $2,000 to repair it, and Master Spa claiming that the damage is our fault because we left water on the pipes over the winter.

Attached is the letter from the Maryland General Attorney stating how Hot Tubs Inc. ignored any attempts to solve the issue

Master Spas Hot Tub Review from Bloomfield, New Jersey

4.9
Details
Master Spas Hot Tub Review from Bloomfield, New Jersey
I love using my spa every morning when I wake up, it relaxes me takes out the kinks in my body and makes the rest of the day go smoother, it really reduces stress. G O Grand Rapids, MI
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#908151 Review #908151 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas in Quispamsis, New Brunswick - Master Spa seems loud, constantly running, high power bill and some jets seem weak

Hope you're enjoying your new home. We'd love to help you get to know your Master Spa better and provide you some guidance for using and programming it. One of our Customer Care Representatives will be contacting you to get more details. Much of what you are describing will be able to be taken care of through programming of the hot tub. We'll also need to determine exactly what spa you have so we can provide some feedback on your other concerns. Thank you.
Review
#680168 Review #680168 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Master Spas - Master Spa seems loud, constantly running, high power bill and some jets seem weak

We recently moved into a new to us home with a MasterSpa. We had a Beachcomber at our previous home and loved how economical it was to run.

I am not used to high power bills for hot tubs. Is here anything we can do to bring this down? Also, it is loud and seems to run all day/night. We read the manual and can't tell whether or not there is a better setting to have it on to keep this from happening.

Lastly, jets on half of the tub turn on full blast when we hit the "jets" button and the others seem to stay on "aux" mode with very weak output.

Is this supposed to be the case? I've attached a photo with some tub details.