Product: Master Spas Hot Tub Clear all filters (43 of 70 reviews match)
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1.2
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Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Bremerhaven, Bremen
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Master Spas Hot Tub
Review #1525822 is a subjective opinion of poster.
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2.5
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Hi David! Thanks for reaching out. Unfortunately, due to the fact that you are not the original purchaser of the spa the warranty is void. However, Ryan in our customer service department has sent you an email with a servicer in your area who would be able to replace...
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Master Spas Hot Tub
Review #1469614 is a subjective opinion of poster.
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1.0
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Hi again, Joe. Our Customer Service team has both emailed you and left you voicemails since receiving your last reviews – have you had time to follow up with them? To clarify – your complaint isn’t with our company Master Spas, but with the third party company that...
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Master Spas Hot Tub
Review #1465072 is a subjective opinion of poster.
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4.4
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Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
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Master Spas Hot Tub
Review #1446501 is a subjective opinion of poster.
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Master Spas's reply to:

Hi Bill. We’re sorry to hear about these issues, we will be having someone from our corporate customer care team reach out to you soon. Thank you.
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Master Spas Hot Tub
Review #1259263 is a subjective opinion of poster.
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Master Spas's reply to:

1.0
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Hi Marianne. We’re sorry to hear that your experience so far hasn’t lived up to your expectations. A member of our corporate customer care team will be in touch with you soon so that we can help get this issue resolved for you. Thank you for the honest feedback, we...
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Master Spas Hot Tub
Review #1241512 is a subjective opinion of poster.
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Master Spas's reply to:

1.2
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Master Spas - Be careful
Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the...
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Master Spas Hot Tub
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  • Misleading Sales Information
Review #1232888 is a subjective opinion of poster.
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Dear Anonymous, As discussed with you, there are several things that can cause this cracking including extended exposure to sunlight, an uneven foundation that the hot tub may be sitting on, use of harsh chemicals (may include cleaning items), and/or a fiberglass...
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Master Spas Hot Tub
Review #1132938 is a subjective opinion of poster.
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1.8
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Thank you for letting us know what's going on with your tub. We're sorry for the frustrating experience so far and we'll be in touch with the local dealer to discuss further and determine a course of action that can get you enjoying your new tub as quickly...
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Location
Fort Wayne, Indiana
Product
Master Spas Hot Tub
Review #1105032 is a subjective opinion of poster.
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2.4
Details
Thank you for letting us know what is going on with your swim spa. One of our Customer Care Representatives will be in touch to review the situation with you shortly.
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Master Spas Hot Tub
Review #1065179 is a subjective opinion of poster.