Product: Master Spas Hot Tub Rating: 1 Star Clear all filters (8 of 70 reviews match)
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Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Master Spas - Joke if a warranty
Hi Jeff. Our warranty does state that travel is not covered by the warranty and service centers are allowed to charge a reasonable travel fee. A member of our customer care team has reached out to you regarding the missing O-ring and the display overlay replacement....
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Bremerhaven, Bremen
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Master Spas Hot Tub
Review #1525822 is a subjective opinion of poster.
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Hi again, Joe. Our Customer Service team has both emailed you and left you voicemails since receiving your last reviews – have you had time to follow up with them? To clarify – your complaint isn’t with our company Master Spas, but with the third party company that...
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Master Spas Hot Tub
Review #1465072 is a subjective opinion of poster.
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Hi Marianne. We’re sorry to hear that your experience so far hasn’t lived up to your expectations. A member of our corporate customer care team will be in touch with you soon so that we can help get this issue resolved for you. Thank you for the honest feedback, we...
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Master Spas Hot Tub
Review #1241512 is a subjective opinion of poster.
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Master Spas's reply to:

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Master Spas - Be careful
Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the...
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Master Spas Hot Tub
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  • Misleading Sales Information
Review #1232888 is a subjective opinion of poster.
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Master Spas's reply to:

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Thank you for your recent review and bringing this to our attention. We'll reach out to your local dealer to inquire what they've found in the past and follow up with you shortly with further details. If you should ever have the need to reach us in the...
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Master Spas Hot Tub
Review #957246 is a subjective opinion of poster.
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1.0
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Thanks for the feedback. One of our Customer Care representatives will be in touch with you to review the situation and walk you through the water chemistry issues. The TS 6.2 actually has a far superior filtration system to most hot tubs on the market today and...
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Location
East Middlebury, Vermont
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Master Spas Hot Tub
Review #755165 is a subjective opinion of poster.
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Master Spas's reply to:

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Thank you for your recent post. With the information you were able to provide regarding your 2007 hot tub, we were able to access your information in our customer system. First, we apologize for this situation. The local service technician recently informed us of...
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Location
Brownsburg, Indiana
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Master Spas Hot Tub
Review #633996 is a subjective opinion of poster.
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We recently received a complaint you posted online regarding an experience you had at a sales event. As a representative for Master Spas, a manufacturer of portable spas and swim spas, I would like to gather more information to see if we can be of some assistance to...
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Location
Bend, Oregon
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Master Spas Hot Tub
Review #589994 is a subjective opinion of poster.