Product: Master Spas Hot Tub Rating: 4 Stars Clear all filters (5 of 80 reviews match)
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4.4
Details
This is my second experience with a Master Spas hot tub and as I figured, it was amazing. I had one growing up and it was always reliable and fun to use, especially in the winter. This model is almost identical and has been easy to maintain and a joy to use. I always...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#1529378 Review #1529378 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

4.3
Details
I saw Master Spas Healthy Living at a hot tub show in Wallingford and it looked beautiful. It was the only tub there at the show and at that time, I liked it and decided to commit to it. I liked the design of the shell as well as the way they explained to me some...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#1464627 Review #1464627 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

4.4
Details
Hi Jeff. Thank you so much for providing your feedback. While we’re incredibly sorry to hear that your spa, as well as the service you received, didn’t initially meet the standards that we promise - we are happy and relieved to know that Mr. Erickson was able to help...
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Review
#1446501 Review #1446501 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Master Spas's reply to:

Master Spas in Leander, Texas - Almost Perfect...

Hi and thanks for your recent post. We’re so glad you are enjoying your Michael Phelps Legend 900! We understand how frustrating it can be to be ready to use your spa and enjoy your favorite music only to find that the remote for the stereo isn’t cooperating. Our Customer Care team will reach out to you to confirm your address so we can arrange for service. Keep enjoying your Master Spa!
author's review
Review
#646936 Review #646936 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Pros
  • Master blaster foot jets
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Radio service.
4.0
Details

We love our Master Spa hot tub. We purchased the Michael Phelps Legend LS900 series.

It holds heat very well and the massage jets are awesome. The only problem with ours is the built in Radio/Sound System. The remote doesn't work, and it is almost impossible to control on the tub itself. You can't see the station, or even the mode it is on.

We just use it bluetooth with apps like Pandora or I Heart Radio.

The speakers are fine, its the radio part that needs improvement. All in all, the spa has provided us hours of relaxation, just be aware of the sound system issues.

2 0
Master Spas's reply to:

Master Spas in Jupiter, Florida - MP3 maybe third time will be a charm

Mr. Smith,

As a result of being notified of your post, our Customer Care team has reached out to you. We’re happy to hear that the situation is being resolved and we look forward to hearing that you will not only be enjoying your Master Spa but also the music from the sound system too. Thanks for choosing Master Spas.

Master Spas Customer Care
author's review
Review
#605026 Review #605026 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Tags
  • Mp3 Player
4.0
Details

Less than 6 months from install the MP3 quit call for service when they came out they found that the front panel was full of water. Tech drilled holes and sealed speakers then put in new MP3 player...

Less than 3 months later I went out to enjoy my patio, beautiful Hot Tub and Music and was none the unit had Quit AGAIN...

Is there anything You can do to help me have the Stereo sounds coming out of My Beautiful Master Spa Twilight Spa that I paid for and enjoyed for such a short time...

Mark Smith

silrbullet@aol.com

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