Product: Master Spas Hot Tub Clear all filters (71 of 71 reviews match)
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Master Spas's reply to:

Master Spas - Poor quality hot tub and no help

I purchased a tub from master spas 2 years ago .paid $6600 .afyer 2years is cracking all around the tub on top. All i got was excuses of how it was pretty much my fault and a $600 offer to buy out the warranty of 1year thats left. .or i can pay $2000 for them to send a new one .sorry master spa i paid already. I wished i kept my old one of 12 years .just needed a heater and a cover. I saved my money for 2 years to buy this from you. All i wanted is to be happy with my purchase and relax and enjoy. Im self employed also and id never treat my customer like this .Its unfair ..Maybe we should see each other at a couple conventions so i can relay the truth of how you really are to your customers. This is on solid concrete level and never moved since ya delivered. Shame on you .Thanks for stealing my hard earned money Master spas
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#1132938 Review #1132938 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Testimonial
We absolutely love our Master Spa...as we use it almost every day!Even with our busy schedules, we still find time, or should I say make time, to end our day in the relaxing spa! After the kiddos have gone to bed, it is a great time for the two of us to relax and focus...
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#1132754 Review #1132754 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial
This has been a life-safer investment for me.I work long hours, stress on back and legs. This spa has relieved me and relaxed me and energized me to keep going at work. I have used whirlpools at workout clubs, but there is nothing like having your own HT of your own....
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#1132755 Review #1132755 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - New Therapool 12 Deep has not worked since I have received it.

1.8
Details
I had my tub delivered (craned over my house on 8/29) . There have been several things to this point that have me writing at this point. But I have been in my tub 4 times, it continues to get me heat may be dry, heat is dry, press any button to restart. I have been told that I may need to clean my new filters every week for the 1st couple of months, so I have it was used once and it is erroring again, after 2 days after cleaning filters again. The tub has been very "unreliable" at this point, I never know when I go out if it will be working or not, now it is not heating. Aqua Spas in FTC Co, have been trying to help, but I am just really unsure if I made the right choice buy the Master Spa brand. Very disappointed in many ways.
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#1105032 Review #1105032 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Master Spas's reply to:

Master Spas - My 2010 MOMENTUM has never worked.

2.4
Details
From the first day I set the hot tub at 102deg. And the swim at 84deg. And they both were always at 102deg. We set them both at 84deg. And never able to use the hot Tub. At first we called the dealer and they told us we were setting the temperature wrong. Called master spas tech support they told us to call another dealer.. we did and ther never called back. I called tech support for dealer tech support the said they could not give my any advice but they would have another dealer call me to come out under warranty and fix it. Never heard from anyone. I do understand living on an island (Martha's Vineyard) makes it more difficult the normal and I didn't complain enough. Now it's out of warranty but I still do some web searches on the problem. Today is the first time I found a review on a customer who had the same problem and after many service calls they sent two factory reps/techs who spent two days re piping and they fixed it. So they must know there is a problem. Hopefully the can share the problem and how to fix it. After six years it would be nice to use the hot tub.
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#1065179 Review #1065179 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Testimonial

Master Spas - Great spa

This spa is a great spa. I've had numerous spas in my life this one stands out above the rest. The power it has is unbelievable. The only thing that I have a problem with is there is no hand railing to get in and out of the spa but other than that great great Spa . Would definitely definitely buy it again. - Troy in Virginia
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#1050790 Review #1050790 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial

Master Spas - Love My Hot Tub

We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no trouble with the spa and it is very refreshing and relaxing. I have osteoarthritis and the water therapy really helps me feel better! I love it!! - Phyllis in Texas
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#1050789 Review #1050789 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial
A friend of mine had back problems and had problems sleeping.He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My...
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#1038364 Review #1038364 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial
The Michael Phelps swim spa has everything I could ask for and more.Our family has everything we now need at home and are much more together. It is outside and we use it daily, year round. It is perfect for my therapeutic workout that I need for my MS and arthritis. I...
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#1023084 Review #1023084 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Testimonial

Master Spas - The tub looks great

The tub looks great, very elegant. The jets and water temperature are very relaxing. Easy to set up, easy to maintain, and easy to use. Best investment I ever made for my health." El Paso, TX
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#1011495 Review #1011495 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality