This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Happy with our spa! | Master Spas

I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s some of them that use three times the energy to heat the water. The Master Spas team set the tub for us and it was pretty much plug and play. It works great. I love the quality of the tub. We use it at least two or three nights a week and it has been amazing. It has helped us sleep and helped muscle aches from the gym. It’s working great for everything we bought it for. We are very satisfied. So get one. – Peter P
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1407897 Review #1407897 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Michael Phelps spa | Master Spas

Hi Bill.
We’re sorry to hear about these issues, we will be having someone from our corporate customer care team reach out to you soon. Thank you.
Review
#1259263 Review #1259263 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Bad quality

Michael Phelps spa, I purchased the spa at a local show in St. Louis in September 2017.

Since purchasing the spa I have had a heater go out on it and now I have a circulation pump is going out on it very very unhappy with the spa with like somebody from corporate to contact me. My name is Bill Prewitt, I purchased my spa through spas and more here in Sunset Hills Missouri.

My phone number is 314–9 73–6487. Please have somebody contact me as soon as possible.

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Verified Reviewer

Relaxing and enjoyable | Master Spas

We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets "splash"/"spray" .. water in my ear and on my face. Still experimenting with this feature but mostly just turn those off. The foot massage jets are awesome (very powerful). The lounge seat is also very nice. We have avoided those in the previous tub but it is very pleasant.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1255467 Review #1255467 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Best Tub | Master Spas

I waited awhile to do this review because frankly I was worried because the tub was such a good buy but I have to say after 15 months this spa has been amazing. Better than our last one for more money. It amazes me how little care and clean the spa stays. So far, so good.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1255462 Review #1255462 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Hot tub not working | Master Spas

Hi Marianne. We’re sorry to hear that your experience so far hasn’t lived up to your expectations. A member of our corporate customer care team will be in touch with you soon so that we can help get this issue resolved for you. Thank you for the honest feedback, we appreciate it.
Review
#1241512 Review #1241512 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Damaged or defective
1.0
Details

Bout brand new hot tub at home show in Albuquerque New Mexico from owner in Dallas. Pump not working have been calling for weeks and they still haven’t. One to fix it

Master Spas's reply to:

Be careful | Master Spas

Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the pipe until they returned to remove the pipes and put the spa into its exact spot. On 4/13/2017 you had scheduled to have Hot Tubs Inc come show you how to use the spa, but then cancelled the appointment saying, “you weren’t ready”. Hot Tubs Inc says that they haven’t had any contact from you since. As far as your spa not being hooked up, that does not fall on the backs of Hot Tubs Inc. Your spa must be installed by a licensed electrician – not your dealer. This is clearly stated on your sales agreement. Once you get a licensed electrician out to hook up your spa, I’m sure the people at Hot Tubs Inc would be happy to come out and show you the controls and give you an orientation on how to use your spa. If you have any more questions regarding this situation, please feel free to email me at khess@masterspas.com. Thank you.

Review
#1232888 Review #1232888 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • Only nice until paid
  • Post sale customer service
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Deliver product or service ordered
Tags
  • Misleading Sales Information
1.2
Details
Be careful - Master Spas

Master Spa sells through its dealers. If you read on their web page, you'll see at the bottom of the page a disclaimer: "Your dealer is an independent businessperson or company and not an employee or agent of Master Spas We cannot and do not accept any responsibility or liability for any other representations, statements or contracts made by any dealer beyond the provisions of our written limited warranty."

We got our spa from Hot Tubs Inc.

Unfortunately we payed before they turned on the spa and one year later we still have a spa that have never been turned on, a bill for $2,000 to repair it, and Master Spa claiming that the damage is our fault because we left water on the pipes over the winter.

Attached is the letter from the Maryland General Attorney stating how Hot Tubs Inc. ignored any attempts to solve the issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Good choice! | Master Spas

My wife and I are at retirement age and the aches and pains come more often than they used to. We chose a smaller tub because it's more convenient to use and heats up quickly when we NEED it. The tub has been a Godsend and very enjoyable. We have had several hot tubs, but this is the best so far.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1237262 Review #1237262 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Wonderful all the way! | Master Spas

The hot tub we purchased is fabulous. We use it constantly. Helps ease the pain in my back. All the people who assisted us in the purchase of our hot tub were polite and knowledgeable. We had no problems or issues with our purchase.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1237259 Review #1237259 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Lower back pain is gone!!!! Definitely aids recovery time after workouts. The pumps are incredibly quiet, love the individual jet adjustment, and the trifecta water purifier system eliminates the chlorine/chemical residue after getting out. Master Spas features seem...
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1150672 Review #1150672 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Poor quality hot tub and no help | Master Spas

Dear Anonymous,

As discussed with you, there are several things that can cause this cracking including extended exposure to sunlight, an uneven foundation that the hot tub may be sitting on, use of harsh chemicals (may include cleaning items), and/or a fiberglass issue. Per the written warranty and as communicated with you directly, we have offered to replace the hot tub free of charge excluding freight, even though we have not been able to fully determine the cause of the issue. If you have another means of transporting the hot tub from our factory to you at a lower cost, please let us know and we will be happy to facilitate what we can.

Master Spas Customer Care
Review
#1132938 Review #1132938 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Bad quality

I purchased a tub from master spas 2 years ago .paid $6600 .afyer 2years is cracking all around the tub on top. All i got was excuses of how it was pretty much my fault and a $600 offer to buy out the warranty of 1year thats left.

.or i can pay $2000 for them to send a new one .sorry master spa i paid already. I wished i kept my old one of 12 years .just needed a heater and a cover. I saved my money for 2 years to buy this from you. All i wanted is to be happy with my purchase and relax and enjoy.

Im self employed also and id never treat my customer like this .Its unfair ..Maybe we should see each other at a couple conventions so i can relay the truth of how you really are to your customers.

This is on solid concrete level and never moved since ya delivered. Shame on you .Thanks for stealing my hard earned money Master spas