Master Spas - Wonderful all the way!

The hot tub we purchased is fabulous. We use it constantly. Helps ease the pain in my back. All the people who assisted us in the purchase of our hot tub were polite and knowledgeable. We had no problems or issues with our purchase.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1237259 Review #1237259 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Lower back pain is gone!!!! Definitely aids recovery time after workouts. The pumps are incredibly quiet, love the individual jet adjustment, and the trifecta water purifier system eliminates the chlorine/chemical residue after getting out. Master Spas features seem...
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1150672 Review #1150672 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Poor quality hot tub and no help

Dear Anonymous,

As discussed with you, there are several things that can cause this cracking including extended exposure to sunlight, an uneven foundation that the hot tub may be sitting on, use of harsh chemicals (may include cleaning items), and/or a fiberglass issue. Per the written warranty and as communicated with you directly, we have offered to replace the hot tub free of charge excluding freight, even though we have not been able to fully determine the cause of the issue. If you have another means of transporting the hot tub from our factory to you at a lower cost, please let us know and we will be happy to facilitate what we can.

Master Spas Customer Care
ID
#1132938 Review #1132938 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Bad quality

I purchased a tub from master spas 2 years ago .paid $6600 .afyer 2years is cracking all around the tub on top. All i got was excuses of how it was pretty much my fault and a $600 offer to buy out the warranty of 1year thats left.

.or i can pay $2000 for them to send a new one .sorry master spa i paid already. I wished i kept my old one of 12 years .just needed a heater and a cover. I saved my money for 2 years to buy this from you. All i wanted is to be happy with my purchase and relax and enjoy.

Im self employed also and id never treat my customer like this .Its unfair ..Maybe we should see each other at a couple conventions so i can relay the truth of how you really are to your customers.

This is on solid concrete level and never moved since ya delivered. Shame on you .Thanks for stealing my hard earned money Master spas

We absolutely love our Master Spa...as we use it almost every day!Even with our busy schedules, we still find time, or should I say make time, to end our day in the relaxing spa! After the kiddos have gone to bed, it is a great time for the two of us to relax and focus...
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1132754 Review #1132754 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - BAD BACK RELIEF (from slachance in Waukesha, WI)

This has been a life-safer investment for me. I work long hours, stress on back and legs. This spa has relieved me and relaxed me and energized me to keep going at work. I have used whirlpools at workout clubs, but there is nothing like having your own HT of your own. The quality of this model is very good. The jets/pumps are plenty strong enough. Insulation seems to be good. Easy to maintain. Pandora sound great. LIghts are good. Bought this for the health of it for both my wife and I. It is a great meeting place for us. Lots of communicating. Get texted from her saying "hottub tonight"!!!!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1132755 Review #1132755 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - New Therapool 12 Deep has not worked since I have received it.

Thank you for letting us know what's going on with your tub. We're sorry for the frustrating experience so far and we'll be in touch with the local dealer to discuss further and determine a course of action that can get you enjoying your new tub as quickly as possible.
ID
#1105032 Review #1105032 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Damaged or defective
Loss
$15500
Preferred solution
FIX THE ISSUES OR REPLACE IT
1.8
Details

I had my tub delivered (craned over my house on 8/29) . There have been several things to this point that have me writing at this point.

But I have been in my tub 4 times, it continues to get me heat may be dry, heat is dry, press any button to restart. I have been told that I may need to clean my new filters every week for the 1st couple of months, so I have it was used once and it is erroring again, after 2 days after cleaning filters again. The tub has been very "unreliable" at this point, I never know when I go out if it will be working or not, now it is not heating.

Aqua Spas in FTC Co, have been trying to help, but I am just really unsure if I made the right choice buy the Master Spa brand. Very disappointed in many ways.

Master Spas's reply to:

Master Spas - My 2010 MOMENTUM has never worked.

Thank you for letting us know what is going on with your swim spa. One of our Customer Care Representatives will be in touch to review the situation with you shortly.
ID
#1065179 Review #1065179 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Damaged or defective
2.4
Details

From the first day I set the hot tub at 102deg. And the swim at 84deg.

And they both were always at 102deg. We set them both at 84deg. And never able to use the hot Tub. At first we called the dealer and they told us we were setting the temperature wrong.

Called master spas tech support they told us to call another dealer.. we did and ther never called back. I called tech support for dealer tech support the said they could not give my any advice but they would have another dealer call me to come out under warranty and fix it. Never heard from anyone.

I do understand living on an island (Martha's Vineyard) makes it more difficult the normal and I didn't complain enough. Now it's out of warranty but I still do some web searches on the problem. Today is the first time I found a review on a customer who had the same problem and after many service calls they sent two factory reps/techs who spent two days re piping and they fixed it. So they must know there is a problem.

Hopefully the can share the problem and how to fix it. After six years it would be nice to use the hot tub.

Master Spas - Great spa

This spa is a great spa. I've had numerous spas in my life this one stands out above the rest. The power it has is unbelievable. The only thing that I have a problem with is there is no hand railing to get in and out of the spa but other than that great great Spa . Would definitely definitely buy it again. - Troy in Virginia
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1050790 Review #1050790 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Love My Hot Tub

We love our new hot tub! We got it about 2 months ago! Everything has gone according to plan. The sales people were great, the delivery was ahead of time and was handled so professionally! It was easy start up and very easy to follow instructions! We have had no trouble with the spa and it is very refreshing and relaxing. I have osteoarthritis and the water therapy really helps me feel better! I love it!! - Phyllis in Texas
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1050789 Review #1050789 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Everything was delivered as promised

A friend of mine had back problems and had problems sleeping. He acquired a hot tub someone was replacing and, after some repair, had a functioning hot tub in his back yard. He used it daily and reported that he felt much better and awoke in the morning ready to go. My wife and I decided to investigate getting a hot tub. We had very limited space on the screened in porch of our patio home so we weren't sure we would find what we wanted. There was a hot tub show in a local exposition center and we decided to attend. When we walked in to the show there was a hot tub designed for a corner sitting right in front of the door. My wife walked up to it and said: "This is it!" We took a cursory look at the twenty or so other spas in the show room but returned to our first choice and purchased it immediately. The delivery was on the specified day and the crew installing the spa was very knowledgeable and after they left everything was as it was before the installation except the hot tub was now in place exactly where we wanted it. The cover and the steps included in the purchase matched the tub color exactly. It took a while for the electrical service to be completed but after that things went smoothly and we used the startup chemicals provided, along with the helpful instructions provided by the installer. The instruction manual provided clear steps to start up and heat the tub and since then I use the tub at least once a day, usually right before bed. My results have been the same as those of the friend originally recommending I get a hot tub: I get out of bed in the morning with less back pain and ready to go! I really like how the spa control system works. It makes it very easy to maintain the temperature where I want it and to keep the chemicals balanced. The filter system works well and is easy to maintain. All in all, I am very satisfied with my Master Spa and with the people at Swim Spa International, from whom I purchased the spa and who installed it in my screened porch.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1038364 Review #1038364 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Best purchase I have ever made!

The Michael Phelps swim spa has everything I could ask for and more. Our family has everything we now need at home and are much more together. It is outside and we use it daily, year round. It is perfect for my therapeutic workout that I need for my MS and arthritis. I can use the propulsion for endless swimming. I can exercise with the equipment included. There is enough room for my pre-teen daughter to play around. For relaxation, my husband and I can sit in the hot tub with the enormous amount of jets kick back relax and watch the beautiful sunset then turn on the colorful pool lights look up and see the starts. What an awesome experience! Ryan Frank at Aqua Haven and his team bent over backwards to help us. They are extremely professional and wonderful to work with. I have recommended them and the Michael Phelps Momentum to everyone I have met. I has done wonders for me. I was using a walker and cane until use and now I am without. So thankful. Swimming is the best therapy for me!
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1023084 Review #1023084 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - The tub looks great

The tub looks great, very elegant. The jets and water temperature are very relaxing. Easy to set up, easy to maintain, and easy to use. Best investment I ever made for my health." El Paso, TX
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1011495 Review #1011495 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Best hot tub I've owned master spas

5.0
Details
So I know you usually only hear about the bad customers because if your happy your happy . I spent some time reading good and bad reviews. I told my salesman that if I liked my spa I would spend time and post my opinion good or bad. Here it is , we went to a local spa sale where they had a huge super sale. We were greeted by a sales rep and had a ton of questions being a first time owner. He spent about 2 hours giving us a full demonstration and by then end of it we were satisfied enough to be a master spa owner. We live in Colorado where it is super cold and the one worry we had was the energy costs, it seems to run about 20 a month and we use our spa daily sometimes twice a day. We are believers. We feel better we sleep better and the quality time we spend together is priceless. If you find yourself in a position to buy a hot tub then a master spa will not disappoint. Thank you master spas. We are lifetime customers.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1006814 Review #1006814 is a subjective opinion of poster.
Location
Denver, Colorado
Product
Master Spas Hot Tub
Pros
  • Great spa
Reason of review
We love our spa

Master Spas Hot Tub Review

4.9
Details
This hot tub is amazing, the legacy whirlpool for the money is the by far the best purchase our family has made in a long time. Sitting in the tub for a few minutes with the family allows us to bond and talk about our day. We use our spa every chance we get. I hope we never need to buy another hot tub but if we do it will be another master spa. Thanks to everyone who made this possible.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1006809 Review #1006809 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Wonderful Experience

The Healthy Living Spa has been such wonderful experience. We use it nearly every day. My wife has RA and I have a bad back; this spa with all the therapeutic jets makes us both melt away. We love it!" San Antonio, TX
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1011494 Review #1011494 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality