Master Spas - The perfect stress reliever

My wife's an RN, and she has a lot of stress in her back. We looked for one with the most powerful jets we could find, did a lot of homework online and looked at a lot of spas, including Marquis, Sundance, and Costco. I'm a big Costco nut but after doing my homework and looking at what they got compared to Master Spas, we felt Master Spas was by far the strongest we found, so we decided to go that route. ThermoSpas also came out to the house. For about the same spa we got, they were $21,000 and I ain't spending $21k on a spa. We got the Twilight for eight or nine grand and it's well worth every penny. After looking at a bunch of spas, Master Spas would be the only spa I would recommend to get. Even the service, such as delivery and installation, is great. It went as simple as could be and I couldn't believe it. It was awesome and overall a good experience. We love the spa. It's of a higher quality and it has a one-side lounger. I like the big feet thing at the bottom, and it's got two little powerful jets for the feet that kick off. I usually hop in that thing before I go at night and I sleep like a baby. It's definitely a good stress reliever. – William H
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1407902 Review #1407902 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - My second Master Spa

I had a Master Spas hot tub before and it was over 15 years old, so I replaced it with the same brand. I've had very good interactions with their team. They were very personable and they followed through with what they said they were gonna do. They were handy for me. The tub has very good quality and we are quite pleased with it. I use it every day. It's therapeutic. – Gary B
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1407899 Review #1407899 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Happy with our spa!

I saw a Master Spas tub on one of the conventions I had. It has all the features I wanted and it’s perfect. They also had good reviews. I looked at four different manufacturers and one of the things I really like was the energy efficiency of Master Spas because there’s some of them that use three times the energy to heat the water. The Master Spas team set the tub for us and it was pretty much plug and play. It works great. I love the quality of the tub. We use it at least two or three nights a week and it has been amazing. It has helped us sleep and helped muscle aches from the gym. It’s working great for everything we bought it for. We are very satisfied. So get one. – Peter P
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1407897 Review #1407897 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Michael Phelps spa

Hi Bill.
We’re sorry to hear about these issues, we will be having someone from our corporate customer care team reach out to you soon. Thank you.
ID
#1259263 Review #1259263 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Bad quality

Michael Phelps spa, I purchased the spa at a local show in St. Louis in September 2017.

Since purchasing the spa I have had a heater go out on it and now I have a circulation pump is going out on it very very unhappy with the spa with like somebody from corporate to contact me. My name is Bill Prewitt, I purchased my spa through spas and more here in Sunset Hills Missouri.

My phone number is 314–9 73–6487. Please have somebody contact me as soon as possible.

Master Spas - Relaxing and enjoyable

We use the tub very frequently. The control panel is easy to use, the diverter controls move smoothly even with the pumps running, led lighting is just the right amount (we actually like the slow transition through the colors). The corner seat with neck jets "splash"/"spray" .. water in my ear and on my face. Still experimenting with this feature but mostly just turn those off. The foot massage jets are awesome (very powerful). The lounge seat is also very nice. We have avoided those in the previous tub but it is very pleasant.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1255467 Review #1255467 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Best Tub

I waited awhile to do this review because frankly I was worried because the tub was such a good buy but I have to say after 15 months this spa has been amazing. Better than our last one for more money. It amazes me how little care and clean the spa stays. So far, so good.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1255462 Review #1255462 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Hot tub not working

Hi Marianne. We’re sorry to hear that your experience so far hasn’t lived up to your expectations. A member of our corporate customer care team will be in touch with you soon so that we can help get this issue resolved for you. Thank you for the honest feedback, we appreciate it.
ID
#1241512 Review #1241512 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Damaged or defective
1.0
Details

Bout brand new hot tub at home show in Albuquerque New Mexico from owner in Dallas. Pump not working have been calling for weeks and they still haven’t. One to fix it

Master Spas's reply to:

Master Spas - Be careful

Hi Orlando. After reviewing what you’ve told us, along with the information we have on file and the information provided to us by Hot Tubs Inc, we stand by what we’ve told you originally. Your spa was delivered on 3/20/2017, you had requested that they leave it on the pipe until they returned to remove the pipes and put the spa into its exact spot. On 4/13/2017 you had scheduled to have Hot Tubs Inc come show you how to use the spa, but then cancelled the appointment saying, “you weren’t ready”. Hot Tubs Inc says that they haven’t had any contact from you since. As far as your spa not being hooked up, that does not fall on the backs of Hot Tubs Inc. Your spa must be installed by a licensed electrician – not your dealer. This is clearly stated on your sales agreement. Once you get a licensed electrician out to hook up your spa, I’m sure the people at Hot Tubs Inc would be happy to come out and show you the controls and give you an orientation on how to use your spa. If you have any more questions regarding this situation, please feel free to email me at khess@masterspas.com. Thank you.

ID
#1232888 Review #1232888 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • Post sale customer service
  • Only nice until paid
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Deliver product or service ordered
1.2
Details
Master Spas - Be careful

Master Spa sells through its dealers. If you read on their web page, you'll see at the bottom of the page a disclaimer: "Your dealer is an independent businessperson or company and not an employee or agent of Master Spas We cannot and do not accept any responsibility or liability for any other representations, statements or contracts made by any dealer beyond the provisions of our written limited warranty."

We got our spa from Hot Tubs Inc.

Unfortunately we payed before they turned on the spa and one year later we still have a spa that have never been turned on, a bill for $2,000 to repair it, and Master Spa claiming that the damage is our fault because we left water on the pipes over the winter.

Attached is the letter from the Maryland General Attorney stating how Hot Tubs Inc. ignored any attempts to solve the issue

Master Spas - Good choice!

My wife and I are at retirement age and the aches and pains come more often than they used to. We chose a smaller tub because it's more convenient to use and heats up quickly when we NEED it. The tub has been a Godsend and very enjoyable. We have had several hot tubs, but this is the best so far.
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Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1237262 Review #1237262 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality

Master Spas - Wonderful all the way!

The hot tub we purchased is fabulous. We use it constantly. Helps ease the pain in my back. All the people who assisted us in the purchase of our hot tub were polite and knowledgeable. We had no problems or issues with our purchase.
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1237259 Review #1237259 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Good quality