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Hello-I just had a Twilight Series 7.25 delivered. Not wired up and filled yet.
This is a review of the Masterspa Minneapolis sales tactics. Specifically Brett-Sales Mgr.
Installers had to be delayed because of a diesel truck that was errantly filled with regular gas causing them $1000. They made me know this.
When installers showed up I helped them remove the old tub. Then before they were going to put in the new tub I needed to pay $300. And I should speak with Brett-salesman.
I got ahold of Brett on his cell phone and he immediately yelled at my wife and I over the phone accusing us of being “Liars”. And I need to pay $300. I said “Brett-what are you upset about”. He yelled back saying “this was supposed to be an easy install”. I said Brett-it’s exactly as we said. “He said no-you lied to me, why would you do that!” This was getting strange as I asked again “Brett-what are you upset about”. He yelled “you never told me the condition of the tub being removed”. My wife and I both said at same time “you never asked” only what brand “Vitaspa”. How old “15years”.
He then said I should be a “Gentleman” and pay $300. Told him forget it. This is terrible customer service!
The install team did say they laid into him for now getting the $300 haul fee at time of sale.
We feel like he was trying to make his problem with the install team our problem!
I now hope this tub works! Which we are now worried about that with the way he was acting toward us.
We couldn’t believe the high pressure tactics to get another $300!
Terrible customer experience so far! I have wrote Masterspa Customer Service and created a case about this.
I will update this review when we get the tub up and running.
Product or Service Mentioned: Master Spas Hot Tub Installation.
Reason of review: Poor customer service.
Preferred solution: Personal apology and assurance we will be taken care of going forward with our high pressure sales tactics. Example-being called Liars!.
Master Spas Pros: Idea of the product.
Master Spas Cons: Rude customer service.