Product: Master Spas Twilight Series Ts 6.2 Hot Tub Clear all filters (3 of 3 reviews match)
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Master Spas's reply to:

Master Spas - Damages and customer service

1.8
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upon delivery they damaged 5 pavers and ripped ceiling fixure out of ceiling.and 2 months latter they have still not taken care of me.they said they would give us chemicals instead of doing repairs I said ok and I will do the work,i called 6 times just trying to get my chemicals.they put us on hold for extended amount of time when we call in.and they don't answer my phone calls when they see it is me,they are very rude.motor was out when we received the spa took them 2 weeks to get out here to fix it.would not recommend buying from this company.we had better service with cal spas and sun dance.we do not know how this company could be high up on list.they tell you they will do something and they don't.have not been happy with master spas and have only had spa for 3 months.
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#1384359 Review #1384359 is a subjective opinion of poster.
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Master Spas Twilight Series Ts 6.2 Hot Tub
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Master Spas's reply to:

Master Spas - Love my Spa - hate customer service - Resolved

1st I want to say how much I LOVE my MasterSpa- I have the Twilight 67.5 and I adore it! It literally is my favorite inanimate object. The problem? If something goes wrong there is no local presence to have parts or service. The Warranty does not allow for service to your spa - and the company will send you part and tell you how to replace but does not provide service. If you complete the repair incorrectly - will they cover issues stemming from this?? Sometimes you have to live and learn. When it is time to replace my beloved Master Spa I will go to a company who will service the thing!!!
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#1347427 Review #1347427 is a subjective opinion of poster.
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Master Spas Twilight Series Ts 6.2 Hot Tub
Master Spas's reply to:

Master Spas Twilight Series Ts 6.2 Hot Tub Review from Ligonier, Indiana

1.3
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I bought the twilight series spa and with two months of only maybe twice aweek it developed a water leak. It sets on a concrete covered patio so there is no foundation issues that could have caused the leak. Upon contacting Master Spa, they gave me two phone # to call for service however the pool place $65.00 a trip will not schedule a service date and the one that will wants $210.00 a trip. Master Spa will no pay these trip charges. My question to anyone thinking or currently owning a Master Spa what good is their warrentee if you have to pay this much to fix Master Spa quality workmanship???
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#822969 Review #822969 is a subjective opinion of poster.
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Master Spas Twilight Series Ts 6.2 Hot Tub