Master Spas - Great spa – great purchase!

For years I had wanted a hot tub and never bought one for various reasons. About a month ago we received a flyer about a tub show in our area and went to look around. The sales staff were very helpful and pointed out the differences in helped us determine our needs/wants. We purchased TS 8.2 and have been very pleased so far. Easy to operate, cleaning the filters is a breeze. We are still learning the 'little" things but overall a great product and great experience so far!
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1255464 Review #1255464 is a subjective opinion of poster.
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Nice spa but terrible customer service

Thank you for letting us know about the Bluetooth Music System on your spa. Unfortunately, we have no record of needing service on your system. Now that we are aware of it, we will be contacting the retailer you purchased the spa from and offer any assistance we can to get this resolved quickly.
author's review
ID
#1148453 Review #1148453 is a subjective opinion of poster.
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Pros
  • Appearance of spa
Cons
  • Poor customer service regarding warranty
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution
2.3
Details

I ordered a twilight series spa that had all the options. When the spa was delivered and set up we did not try the Bluetooth system, which turned out to be inoperative.

I called the sales rep that night and was advised that the company that provides warranty work would contact me the next day, but it would be 3 weeks before they could get here to fix it. I never got a call from the service company and have made numerous phone calls and emails to the local dealer as well as the corporate customer service.

Now the stereo still does not work after a month. No delay cashing the check for the spa though.

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Master Spas - The best hot you can buy

Had hot tubs that we never used ! Got bored sitting in it ! Bought 8.2 twilight and use every night with my wife , who hated our calspa . This is the finest tub we ever bought ! Great quality and light show is amazing! Ron
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1077768 Review #1077768 is a subjective opinion of poster.
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Reason of review
Good quality

4.0
Details
We really love our spa and use it regularly, except during the summer.We bought our spa at a showing at Fresno Savemart Center. They were very nice and delivery was unremarkable. We only have one problem. I think that they did not set our spa for California weather. No...
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ID
#1076057 Review #1076057 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Reason of review
Good quality

Master Spas - Great Spa with very nice features

We originally had the Healthy Living Spa which was great but we upgraded to the Twilight 8.2 and we could not be more happy. From the powerful jets to the Bluetooth sound system, we do not have one complaint on our new TS 8.2 Highly recommend!
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Testimonial

Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1038363 Review #1038363 is a subjective opinion of poster.
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Reason of review
Good quality
Master Spas's reply to:

Master Spas - Master Spa - Twilight Series 8.2

Thanks for choosing the TS 8.2. We're so glad you're enjoying your new hot tub! If you ever have any questions, please feel free to reach out to us at customercare@masterspas.com
author's review
ID
#939264 Review #939264 is a subjective opinion of poster.
Product
Master Spas Twilight Series Ts 8.2 Hot Tub
Reason of review
Good quality
4.6
Details

My family and I went to a show in Belton, TX. I Purchased a larger unit (Twilight 8.2), and everything has been great!

As a new spa owner, I absolutely love this unit! Sales staff was very helpful during the decision process, delivery went as planned, and Ive used it almost every night since. My wife and kids keep themselves entertained during the day, and I'm able to unwind at night. The LED lights make a really fun addition for night use, and the shoulder jets are a must. We are happy that we made the purchase, and have recommended Master to our friends and co-workers.

Thanks Guys!

-Nick Kampa

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