Reply by Master Spas

Thank you for your post. We'd like the opportunity to discuss this further with you. Please contact us at 800-860-7727. The Twilight Series Spa you purchased has a 5 year Surface and Structure Warranty and a 3 year Parts and Labor warranty. The control panel is covered under the Parts and Labor warranty as clearly outlined in the warranty you printed off. We are sorry for this misunderstanding.
Author's
Colorado Springs, Colorado
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We purchased a Twilight series spa at a show in Colorado Springs.We were told to register on line and we did.We printed out the warranty which said it has a 5 year warranty.

Now at 4 years, the control panel is out and they tell me I only had a 3 year warranty and the cost to fix my problem will cost over $500.00.Also when they delivered the spa the cover was back ordered for at least 3 weeks. What good is a spa without a cover. Then when we started using the spa.

The pump went out.That was covered under warranty but the spa was only one month old.

Reason of review: Warranty issue.

Monetary Loss: $500.

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