Reply by Master Spas

Thank you for your post. We'd like the opportunity to discuss this further with you. Please contact us at 800-860-7727 or customercare@masterspas.com. This situation with your suction cover was beyond our control and we’d love the opportunity to explain it to you. Thank you
Author's
Kennewick, Washington
6 comments

I had a problem replacing my inlet suction cover which was broken at the bottom of the steps.Master Spa will not sell me a direct replacement and that I would have to go with a different type.

I would have to flip the spa on its side and basicly replace all 3 inlet suction fittings.

Do you know how much a 8 foot by 17 foot spa weights and I would need a crain like that to move it.You just can do that and the weight would probable crack the spa being on its side.

So I replace their cheep covers with Stainless steel fittings that I bought off of E-bay for about $14 apeice and replace them all and it only cost me about $45 dollars to replace all 3 covers instead of the pain I would have to go through.

Reason of review: Bad quality.

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Comments

Anonymous
Havertown, Pennsylvania, United States #916345

Same issues.Unbelievable.

They don't sell the part because the suction can KILL YOU OR MORE LIKELY A CHILD. Costs 1000 to retrofit less powerful suction.

They know this but refuse to issue a recall or fix the problem.They're going get sued into bankruptcy .only matter of time

Not Unlike GM knowing their ignition switches were killing a small number of people but found it cheaper to do nothing!!

Anonymous
#742520

Can you share how you made the covers I am experiencing the same thing with my hot tub. Thanks

Anonymous
#571127

Same problem, where did you find the SS rpelacement covers?

My email is gbowhay@gmail.com

Anonymous
#442568

Same problem. Please let me know what you guys bought!!

My email is harryfeinberg@gmail.com. Thanks!!

Anonymous
#351118

This is the exact same problem I am having with my LS850!Can you give any info on who the replacement fittings were purchased from?

I've been looking everywhere!Thanks!

Anonymous
to Abz734 Newburgh, New York, United States #652523

I have the exact same problem. Where can i find the stainless steel fittings? Any help is much appreciated!

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