State: Michigan City: Southfield Clear all filters (2 of 239 reviews match)
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Master Spas's reply to:

Master Spas in Southfield, Michigan - Sucks to be me I guess....

Thank you for your recent post. Master Spas and our dealers strive to provide excellent service and support to our mutual customers during and after the products warranty period. The warranty period provides in-depth coverage for a set amount of time as determined by Master Spas, Inc. and our suppliers. As we strive to provide a consistent and top notch experience for all our customers, we do not make exceptions on warranty extensions but both your local dealer and Master Spas will continue to provide you with exceptional service for as long as you need it.
Review
#795456 Review #795456 is a subjective opinion of poster.
Cons
  • Poor customer service regarding warranty
Reason of review
Warranty issue
Loss
$450
Preferred solution
Replace recirculation pump under warranty.
Tags
  • Master Spas Bad Company
1.0
Details

Recirculation pump making noise. Contacted local dealer, Leisure Works in Ann Arbor Michigan and was told gee sorry your 3 months out of warranty.

Was quoted $289 for the pump plus $160 for service call and labor. Contacted Master Spas directly, apparently they don't hire the brightest to work in customer service. Told rep that pump shouldn't have failed because hours are low (we empty the tub in summer months). Rep says sorry, nothing we can do, your outside the terms of "the contract".

Told rep it's common in service industry for manufactures to stand behind their product even when slightly out of warranty.

Again, was told nothing can be done will forward your info. to local dealer.

Master Spas's reply to:

Master Spas are Junk. Can't get service.

Thank you for your post. We'd love the opportunity to discuss this further with you and your local dealer. Please contact us at 800-860-7727 or customercare@masterspas.com
Review
#223025 Review #223025 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$10

I have only had my Master Spa for a year and have had nothing but problems with it. The heater has failed twice and I have had to replace the main pump.

The worst thing is that when I drained it to replace the pump I noticed that the acrylic in the bottom of the spa has a blister and crack in it. I have contacted Master Spas and the dealer I bought it from Leisure Works and they will not do anything about it.

I spent over $10,000.00 of this pile of junk and have nothing good to say about either company. I just want this thing gone and I will never by a Master Spas again.

Contact Master Spas Customer Service

Mailing Address:
Master Spas, Inc.
6927 Lincoln Parkway
Fort Wayne, IN 46804
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