Reply by Master Spas

Hi Debra. Because it's been less than a month since you left your last review and seem to still be having the same issues, I reached out to Kelsea at our retail location in Conroe. According to her, you still aren't returning her calls. She's left you three voicemails so far. Please contact her so she can help figure this out and make your water maintenance as easy as possible. I'm sure she'd love to help. You can call her at (832) 559-7153. Thank you for the feedback.
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This spa you must check chemicals every other day and clean the really small filter every other day or your pool will become cloudy . Its not my chemistry.

The filters are too small and if you dont clean them every other day ( manual says once a week) your water will be cloudy. You then get to sit outside and continually run pumps to filter as the spa does not allow you to set your own pump schedules and duration) run the filtration several times reclamation the filter if need be. Ive had to drain the spa once a month and fill. It will only stay clear if I continually clean the filter .

Even if no one has used it. Ive replaced the filters to no avail. Leslies has verified my water chemistry is good.

I used to have a Sundance that I only had to check chemistry once a week and clean the filter every 1-2 weeks. The water was always crystal clear.

If I want to leave for vacation I have to pay someone to clean the filter every other day or Ill have to drain when I come back.

I literally would love to throw this in the street but it cost too damn much. Im sure Id never get my money back as when I bought it the dealer promised to give me an extended 3 year warranty but after several texts and emails and calls to the local dealer I hAve NEVER received my paperwork stating I have the 3 year warranty.


I need a vacation from trying to keep this water clear.

Video is of last time before I drained it and pictures are from today. I forgot to clean filter yesterday (Tuesday) but it was cleaned on Monday and water crystal clear and chemicals were perfect

User's recommendation: Warning if you like working a lot.

Monetary Loss: $8000.

Preferred solution: Full refund.

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