Reply by Master Spas

Thank you for your post but we're sorry to hear of your situation. Master Spas, Inc. does not sell to the public but manufactures several award winning brands that are sold through independently owned specialty retailers around the world. We hope your situation has been resolved with your dealer and please let us know if we can be of help at 800-860-7727 or customercare@masterspas.com
Author's
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2 comments

I bought a spa from the Travelling Spa, Pool & BBQ Show.They will scam u on the paperwork if you don't read the fine lines.

The salesman quoted a monthly payment I would be comfortable with just so they can make a sale & then ask you to sign document & initial several places. Once you buy you are STUCK. There is no one to refer back to if you have further questions. What really pissed me off was the fact that the bank they do business with (GE Capital) will put it on a credit card without telling you.

The salesman will not point this out to you. It is stated on the paperwork so read everything & be careful. My payment turned out to be much higher than what I told them I could afford on a monthly basis. I would not have bought the spa if they were going to jack me on the price.

In that sense the salesmen are scammers. The equipment is as is so be very careful & inspect everything. Never got a loan where the bank puts it on a credit card & then charge you a first time user fee even though you did not ask for credit card.

WATCH OUT.i WILL BE COMPLAINING TO THE BBB.

Reason of review: Poor customer service.

Monetary Loss: $6000.

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Comments

Anonymous
Chicago, Illinois, United States #640457

Mr. Anonymous-For future purchase everyone knows that you can go online to bankrate or other site and input interest rate, amount owed and months to pay back and get a monthly payment.

I have financed on GE Capital and they give you a credit card so if you pay off your purchase, you don't have to apply for another loan, you have an open balance to buy. They didn't charge me additional fees, but ever state law may be different.You say you got jacked on price, but you only payed $6000 for a Master Spa???

I sell Master Spas as well as others and they usually start at $8000 and go up to $ 19,000. So it sounds like you got a good deal.

Did you buy it from Master Spas or a dealer?

Where do you live? Where did you buy the spa?

Call the factory at 800-860-7727 if you ever need anything.

They are easy to work with and they have an A+ rating with the BBB.

Anonymous
to Finance Junkie #641751

But now this person has a credit card that he/she didn't ask for and if the card isn't used their credit score will be affected in a negative way. It's just nice to know up front.

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