Reply by Master Spas

Thanks for your recent review. With the information you provided us, we were able to find your registration and records in our Customer Care system. Thanks for your patience on the first model you purchased from your local dealer and we’re glad you are enjoying the new spa. The MP LSX 800 is one of our top models and certainly provides the ultimate in a hot tub experience. Our Customer Care Team will be in touch with the local dealer to review the gfci tripping problem. We can say with confidence that we have an extremely strong track record on the reliability of the equipment used in these spas. We’ll also talk to them about the lack of range in the bluetooth system. Sometimes the placement of the hot tub may cause a shorter range than desired so we’ll give them some tips on that as well.
Regarding the crystal spheres, yes we did discontinue this feature due to quality concerns from the supplier of those parts.
Amherst, Ohio
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

We purchased a new LS800, delivered in March of 2016, replacing a dealer floor model we had for about 2 months. Dealer was very helpful and responsive to almost everything. My only reservation is the floor model had issues right out of the gate. Circulator pump went first, then the heater and then a faulty valve. Dealer went above and beyond to make timely repairs, answer questions and assist with getting a new LS800 replacement. Well, 10 days after the new spa was operational the heater or pump has shorted out and instantly trips the GFCI. I am seriously concerned this may be a recurring problem with the Legend Series Spas and I am in for a long road of pump and heater replacements. I am very nervous about the reliability of my spa.

On a positive note, when it was running, the massage delivered by the jets is second to none. By far the best. Fairly quiet. A little disappointed the new stereo system doesn't have a radio. We use the Bluetooth, which doesn't have very much range, and use iHeart Radio and Pandora. Really did like the radio on the old spa.

Last criticism, the crystals for the spa waster feature did not come with the spa. I was told they have been discontinued due to an issue with them disintegrating. It kind of makes the water feature less impressive.

The dealer we have dealt with has been very responsive. I read horror stories about service techs and wait time. We have not had that problem. Our dealer has been great, just wish I didn't need them so often.

Product or Service Mentioned: Master Spas Michael Phelps Legend Series Lsx 800 Hot Tub.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

I liked: Spa massage and dealer we purchased from, Dealer delivery, Dealer responsiveness, Quality of jets.

I didn't like: Master spa customer service, Nervousness of reliability, Frequent breakdowns, New bluetooth stereo system without radio.

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