We purchased a new LS800, delivered in March of 2016, replacing a dealer floor model we had for about 2 months. Dealer was very helpful and responsive to almost everything. My only reservation is the floor model had issues right out of the gate. Circulator pump went first, then the heater and then a faulty valve. Dealer went above and beyond to make timely repairs, answer questions and assist with getting a new LS800 replacement. Well, 10 days after the new spa was operational the heater or pump has shorted out and instantly trips the GFCI. I am seriously concerned this may be a recurring problem with the Legend Series Spas and I am in for a long road of pump and heater replacements. I am very nervous about the reliability of my spa.
On a positive note, when it was running, the massage delivered by the jets is second to none. By far the best. Fairly quiet. A little disappointed the new stereo system doesn't have a radio. We use the Bluetooth, which doesn't have very much range, and use iHeart Radio and Pandora. Really did like the radio on the old spa.
Last criticism, the crystals for the spa waster feature did not come with the spa. I was told they have been discontinued due to an issue with them disintegrating. It kind of makes the water feature less impressive.
The dealer we have dealt with has been very responsive. I read horror stories about service techs and wait time. We have not had that problem. Our dealer has been great, just wish I didn't need them so often.
Product or Service Mentioned: Master Spas Michael Phelps Legend Series Lsx 800 Hot Tub.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
I liked: Spa massage and dealer we purchased from, Dealer delivery, Dealer responsiveness, Quality of jets.
I didn't like: Master spa customer service, Nervousness of reliability, Frequent breakdowns, New bluetooth stereo system without radio.