Reply by Master Spas

Thank you for letting us know what's going on with your tub. We're sorry for the frustrating experience so far and we'll be in touch with the local dealer to discuss further and determine a course of action that can get you enjoying your new tub as quickly as possible.
6927 Lincoln Pkwy, Fort Wayne, IN 46804, USA
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Value for money

I had my tub delivered (craned over my house on 8/29) . There have been several things to this point that have me writing at this point.

But I have been in my tub 4 times, it continues to get me heat may be dry, heat is dry, press any button to restart. I have been told that I may need to clean my new filters every week for the 1st couple of months, so I have it was used once and it is erroring again, after 2 days after cleaning filters again. The tub has been very "unreliable" at this point, I never know when I go out if it will be working or not, now it is not heating.

Aqua Spas in FTC Co, have been trying to help, but I am just really unsure if I made the right choice buy the Master Spa brand. Very disappointed in many ways.

Product or Service Mentioned: Master Spas Hot Tub.

Reason of review: Damaged or defective.

Monetary Loss: $15500.

Preferred solution: FIX THE ISSUES OR REPLACE IT.

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