Reply by Master Spas

Thank you for letting us know about the Bluetooth Music System on your spa. Unfortunately, we have no record of needing service on your system. Now that we are aware of it, we will be contacting the retailer you purchased the spa from and offer any assistance we can to get this resolved quickly.
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I ordered a twilight series spa that had all the options. When the spa was delivered and set up we did not try the Bluetooth system, which turned out to be inoperative.

I called the sales rep that night and was advised that the company that provides warranty work would contact me the next day, but it would be 3 weeks before they could get here to fix it. I never got a call from the service company and have made numerous phone calls and emails to the local dealer as well as the corporate customer service.

Now the stereo still does not work after a month. No delay cashing the check for the spa though.

Review about: Master Spas Twilight Series Ts 8.2 Hot Tub.

Reason of review: Poor customer service.

Monetary Loss: $12000.

Preferred solution: Let the company propose a solution.

I liked: Appearance of spa.

I didn't like: Poor customer service regarding warranty.

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