I purchased a Twilight Series spa, Model ts40. When I went to drain the spa, I found that there was no drain plug installed.
I called Master Spas on 7/14/15-10:45am, spoke to Paul..he said he would contact a service tech to check it out. A service tech came out and confirmed that there was no drain plug. Paul said that I would have to pay a service charge to cover the amount that Master Spa would not pay to the service tech. I said that I should not have to pay for anything that should have been standard equipment on a new spa.
I then talked to Brian on 8/10/15-1:20pm, and he said he would try to resolve the situation. I then talked to Jessica on 8/14/15-11:10am, and she said the same thing. Nothing has been done. There seem to be no service backup for their spas, and no quality control.
And why should a customer have to pay for something that is standard equipment.
I have given thought to have a Lawyer become involved just for the reason of their lack of concern for the customer.
Reason of review: poor customer service and defective product.
Preferred solution: Fix the spa, pay for a submersible pump, or give me my money back .