Reply by Master Spas

Hi Ken. We’ve reached out to your dealer, and it sounds like they were unaware of any of the issues you mentioned in your review. If you’re having any issues with your product, we always recommend reaching out to your dealer first as they are a great resource for help when it comes to your swim spa. With that being said, you should be contacted by a representative soon to see what we can do to get these issues resolved for you. Thank you for the honest feedback – we appreciate it!
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7102 Lincoln Parkway, Fort Wayne, IN 46804
1.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Very difficult delivery, pad and electrical installation.

Received very little, maybe no, instruction on how to operate the spa.

Found out it was a floor model, salesman was deceptive on the issue. Thought because I was shelling out a large sum of money, I was getting a new product. I was wrong.

Power switch does not work. Screws around skirting are rusted. Skirting does not fit. The spa was deceived a month ago, these things should not be happening.

Wouldn’t recommend this company to anyone due to very poor customer service. Go with endless pools

Reason of review: Poor customer service.

Monetary Loss: $50000.

Preferred solution: Let the company propose a solution.

Master Spas Pros: Idea of the product.

Master Spas Cons: Reliability, Reliability and delivery.

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