Reply by Master Spas

Hi Jenny. Thanks for the feedback. I'd first like to apologize for the delay in receiving your swim spa. Unfortunately, we are feeling the same frustrations. The COVID-19 pandemic has created new challenges for the entire manufacturing industry. Mandatory shutdowns, supply shortages, and increased safety precautions have slowed production time. As a result, customers such as yourself have experienced a longer waiting time than originally quoted. The good news is, as different states and communities bring the workforce back in stages, our suppliers have made our inventory of materials top priority so we can keep producing. Please know that our manufacturing is busy working diligently to meet unprecedented consumer demand, and we are producing at full capacity as our supplies come in. I'm sorry to hear that you weren't prepared for the extra cost of electrical, concrete, & the crane service. I understand how you would've appreciated a heads-up about those charges, but ultimately since those are provided through other companies we have no control over their pricing so it'd be difficult for us to tell you exactly how much that would cost you. Again, we apologize for the inconvenience and look forward to when you receive your swim spa soon!
Author's
67 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

0 comments
1.8
Details

Here is what I have to say. This little spa pool will cost you WAAAY more $$$$ than you think!

Just a quick aside, our spa was due in September and is being delivered October 15 but who cares about that compared to the extra money we need to shell out. Talk about making that look insignificant.

Whatever we paid for this spa pool, I now think we could have had a real in the ground pool built for less. $2,000 to prep the area for the pool (I get that), $5,000 for the electric (I wasn't prepared for that) for the pool and looking at $2,400 for the crane service plus maybe another $3,000 and permits to close down the street to have the crane brought it (WOW. I had no idea) So another $12,400 on top of everything.

The instructions for installation came to us two weeks before delivery. Who waits 2 weeks before delivery to do electric and prepare the foundation for the pool? Really?

My advice to Master Spa and anyone who wants further business is provide approximate estimates (electric, crane, install) UPFRONT, at time of sale and installation instructions day of or day after sale. This is just gross behavior

and leaves a bad taste for the buyer.

User's recommendation: Build your own pool or budget for way more than the price of this pool.

Monetary Loss: $12.

Do You Have Something To Say ?
Write a review

Master Spas Products and Services Reviews

Product or Service Reviews
Hot Tub  3.3 83
Warranty  1.0 1
Customer Care  18
Michael Phelps Legend Series Lsx 800 Hot Tub  2
Hot Tub Installation  1.4 5