Reply by Master Spas

Thank you for sharing your opinion on your new purchase. We've reached out to you with the contact information you shared and look forward to discussing this with you further. The model you purchased is designed specifically for therapy and although small in size it has many benefits not found in other hot tubs in that size category. The ergonomically designed comfort seats in this model do sit low to ensure you can take advantage of the therapy benefits but yes, some people do require the use of a spa cushion to raise them up n the seat higher.
We'll look forward to hearing back from you but feel free to also reach us at customer
Bradford, Pennsylvania

Bought the spa, thought it would be the best thing for our medical issues, and can't even enjoy it. The seats sit low and I'm a petite woman and my husband is tall.

He fits it well, but I don't. Called the representative who sold it to us and all he would suggest is buying a spa pillow. Not even guaranteed to work, and was very short on the phone. Not at all pleased with the spa or customer service.

We were told that this would help to resolved our medical issues and cannot even sit in it properly for this to happen. Not happy spending a large amount of money and can't get the relief we were told we would get.

Reason of review: Not as described.

Monetary Loss: $7000.

Preferred solution: Full refund.

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