Reply by Master Spas

We apologize for any issues regarding the delivery of your new MP Force swim spa. Our Customer Support line is open Monday- Thursday 7am - 5pm EST and Friday 8am - 5pm EST. Similar to most other support lines, call volume may be longer at certain times of the day than others. In looking into the situation it looks like the service was initiated two days ago and we look forward to you enjoying your new swim spa.
Author's
Lagrange, Indiana
1.0
Details
Customer service
0 comments

Customer service closes at noon on Thursday and doesn't open back up until Monday! I've seen cutomer service lines that are open 24/7 for electric toothbrushes!

My $26,000 MP Force D is sitting outside in subfreezing temps and cooling down because a heater is not working properly. Just a matter of time until the plumbing freezes if it has not already. (It will have a building built around it soon but the contractor is delayed) We had to place the spa before the walls went up.,Called customer service to get a technician out here and was transferred to an answering service and told they may be busy and not answer the phone right away. Had to leave a message!

Spa curtain was also damaged in setting the Spa in place. No one as of yet has come back to fix it.

For $26,000 you would think they'd have a rep come out to insure everything is working correctly etc.

Still waiting for a response in Ligonier, Indiana.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Post sale customer service.

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