Reply by Master Spas

Thank you for bringing this matter to our attention. Master Spas is proud to have an A+ rating through the Better Business Bureau and we are dedicated to ensuring Master Spas owners are satisfied with our products. We do not have you registered in our Customer system but would love for the opportunity to help resolved any issue you have. Please contact us at 800-860-7727. We manufacture several brands of hot tubs. Each has a unique warranty that we stand behind. We look forward to hearing from you.
Customer service
Price Affordability

Bought a Master Spa, 2012 Legacy Series, had to replace the pump this week and used the repair person Master Spa recommened, the cost a whopping $915!!!!!! We were told we should really have a "bigger HP Pump" for better water flow, etc.

Total Rip off, I'm sure they are in on it together. 2 years old, new pump?? 1 year warranty is a joke. If they are good as they claim, why not stand behid your product.

*** off your customers, the word will get out.

I'd go to Costco next time, we all know they will stand behind anything. Won't be buying or recommending Master Spa to anyone.

Reason of review: poor quality.

Monetary Loss: $915.

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