Reply by Master Spas

Hi Nick. Thanks for reaching out about this. I believe our Customer Service supervisor has reached out to both you and the servicer at this point to discuss getting this issue resolved. Typically, you shouldn’t have to replace a breaker because it tripped a couple times. Our Customer Service team has sent you a free set of filters as an accommodation. Thanks.
Author's
394 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

0 comments
1.3
Details

I purchased a spa from a home show last year. June 15th to be exact, meaning this coming June 15 is the end of equipment warranty.

With that said, I am now looking at installing the 3rd 50 amp GFCI at my own cost. ($120 each). I am 10 months into owning this spa and it has had 2 faulty heaters. The first time I called the dealer to check it out.

Their senior tech showed up to look at it. I watched as they were checking it out. His troubleshooting amounted to unplugging wires on the spa circuit board until my breaker stopped tripping. He found it was the heater, at this point the breaker was ruined.

I argued that his troubleshooting was the cause of the breaker to now be faulty, but I still ended up paying to replace it. Now, fast-forward to April 26th, after going to do the weekly maintenance I found another tripped GFCI breaker. I am sure my local dealer will replace the heater and say it is once again working, when in reality the cause of this is still not going to be fixed. I am afraid this is going to be an ongoing issue after the warranty is expired and I will be paying to replace a heater and GFCI every 6 months with no real solution..

I would not recommend buying Master Spa products at this point. If the manufacture makes this right I will consider changing my review.

User's recommendation: Do your own research and dont just listen to what the sales rep says.

Monetary Loss: $240.

Preferred solution: With having multiple issues within the first year i would like a full refund or replacment spa with fully warranty..

Do You Have Something To Say ?
Write a review

Master Spas Products and Services Reviews

Product or Service Reviews
Warranty  1.0 1
Customer Care  3.8 18
Michael Phelps Legend Series Lsx 800 Hot Tub  2
Hot Tub  3.4 82
Hot Tub Installation  1.4 5