Reply by Master Spas

Thank you for your post. We'd love the opportunity to discuss this further with you. These are not normal issues you describe and our Corporate Customer Service as well as your local dealer would love the opportunity to help. Please contact us at 800-860-727 or customercare@masterspas.com. Thank you and we look forward to hearing from you so you can enjoy your spa.
Author's
Saint Louis, Missouri
1.1K views 3 comments
5.0
Details
Product or Service Quality

1st when I purchased my tub at a dealer for Master Spa was told wait 6 weeks,wound up being 3 mo.NOISY told it should not be but no fix said the company didn't had no idea how to fix.

Terrible problems with water green ,cloudy foamy. this happens even if no one uses. Told my problem I'll have to figure it out.Ask questions about mineral filter answer I DON'T KNOW. Had a different spa for 14 years same house ,same water.

NO PROBLEMS with it. I feel like I just threw away $10,000 .

I live in The St.Louis area

Review about: Master Spas Hot Tub.

Reason of review: Damaged or defective.

Monetary Loss: $10000.

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Comments

Frieda
Charter Township Of Clinton, Michigan, United States #891011

That is good to hear Brad. Can you tell me the trick to balancing the two correctly. Everything is in normal range, what else must I do?

Frieda
#891010

I have green cloudy foamy water as well. Were you ever able to resolve the problem? And how?

Brad
#876208

If you know how to properly use chlorine and balance your water, it won't be green. That truly is user error.

comments