Reply by Master Spas

Thanks for your recent review. We're very sorry to hear that you're unhappy although it seems much of this is not based on fact. One of our Customer Care members will reach out to you to review these with you personally.
Author's
Lenexa, Kansas
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Read the headline on this site and on their promotional material "operating out of a state-of-the-art 27 acre manufacturing campus". I suspect the truth is that they are operating out of a 27 acre industrial park shared with several other companies. Tell us how many square feet of manufacturing, how many sf office, how many sf warehouse! Google earth tells the tale, 'master spas ft wayne in'. It doesn't look like much of a campus to me.

Purchased at a Wichita, KS roadshow. Was led to believe was buying factory direct with no middleman. No, it was put on by an Oklahoma City store. So in fact the spa I purchased was actually burdened with the overhead from their brick and mortar store, renting the facility here, transport and staff to put on the weekend display and local saturation tv ads.

Was led to believe the spa worked with less chemicals. Their test strips are the same as any other test strip and there is no recommended chemical composition different from any other spa.

The real problem was a harmonic noise/vibration when the 1.5 hp motor ran in my small 3 person tub. It was impossible to stay in the tub. The Oklahoma City store had no solution. I don't even think they understood the problem so I eventually purchased a Balboa .5 hp motor online and replaced the 1.5 hp two-speed pump. The plumbing rework was not easy and I did need to make one wiring change but at least the tub is usable.

The manuals leave a lot to be desired. Mine clearly said to provide 50 amp electrical service yet the electrical labeling physically on the tub called for a much lower amperage which meant for me a lower cost for the electrical wiring and breakers.

Caveat emptor...a more intelligent purchase would have been to purchase from a local company.

Review about: Master Spas Hot Tub.

Reason of review: Not as described.

Preferred solution: The company should learn to operate with integrity....

I didn't like: Representative service.

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