Welcome to Master Spas Opinions
Master Spas is based in Fort Wayne, Indiana, 90 miles north of Indianapolis. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. Their management team has over 100 years of spa manufacturing success, and one of the strongest track records in the industry.
Master Spas - So far excellent service
I purchased a unit over a year ago and had to delay bringing it home. No worries, they held on to it for me and then actually found a buyer which allowed me to purchase another model - the HL-7 - which I was more interested in. In preparing my walk-out for the spa, they provided pictures and advice on where to bring the power to and also recommended additional supply purchases for the spa so that I did not have to keep coming back every few month. Overall service (phone and email) has been prompt - Alfred leading the way. I will take possession of the new unit in mid-October and will update my review at the end of December 2018.
Master Spas is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Reason of review
Good customer service
Master Spas - A Disappointing Experience So Far
- Pre-sale service
- Pre-sale hot tub
- Owner responsive to issues
- Lack of proper delivery
- Deficitive hot tub
- Post sale customer service
Reason of review
Damaged or defective
Let the company propose a solution
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