State: Oregon Product: Master Spas Hot Tub Clear all filters (2 of 80 reviews match)
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Master Spas's reply to:

Master Spas Hot Tub Review from Springfield, Oregon

Thank you for your recent post regarding your Legacy hot tub. The Legacy Whirlpool line of spas has a 3 year surface and structure warranty and a 1 year parts and labor warranty. Our records show 1 service claim submitted to us that resolved the issue you had at the time and that we subsequently paid the local service provider for the work performed. If you have further issues, please reach out to our Customer Care Team at 800-860-7727 or customercare@masterspas.com .
Review
#894388 Review #894388 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Cons
  • You did not stand behind your producct
Reason of review
$$$$ to repair your Spa!!!!
Loss
$1700
Preferred solution
Full refund

We have done nothing but put money into the repairs of our Legacy Whirlpool by Master Spas Hot tub that we purchased in Portland Oregon Expo Center Traveling Spa show. It has not been an enjoyable venture with the Legacy Whirlpool by Master Spas.

shortly after our purchase of our hot tub the main board in our tub went out and they tried to get out of paying for the repairs. We have owed this POS for about 3 years now and we have had to put another $1,000.00 into repairs into it.

we are ready to just make it into a big fish pond but we ave too much money into it do do that just yet.

Not Happy Oregon,

Master Spas's reply to:

Master Spas in Bend, Oregon - Watch Out Before You Sign!!

We recently received a complaint you posted online regarding an experience you had at a sales event. As a representative for Master Spas, a manufacturer of portable spas and swim spas, I would like to gather more information to see if we can be of some assistance to you.
I would like to point out that Master Spas, as mentioned above, is a manufacturer. We are located out of Fort Wayne, Indiana and build these products which are then sold to specialty, independent retailers. It seems that you have had this situation with one of these retailers and not an issue with the Master Spas product since you have not taken delivery of our product.
Master Spas, Inc is a global company with hundreds of thousands of happy customers around the world and we have an A+ Better Business Bureau rating as well as numerous other accolades including having multiple Consumer Digest Best Buy Award winning products. Our goal is to have complete satisfaction among those that own our products.
From your posting, it sounds like you entered into a sales agreement with a retailer of one of our products. In order to best help in this situation, we will need to know your name, the retailer you purchased through, the location, the specific model spa, and the sales persons name. All these should be found on the sales agreement you entered into.
Although we do not sell consumer direct and your sales agreement is not with us, we can then approach the retailer you dealt with to see if there can be a resolution that meets your expectations.
I'll look forward to hearing back from you and please let us know if you have other questions.

Sincerely,

Master Spas Customer Care
Review
#589994 Review #589994 is a subjective opinion of poster.
Product
Master Spas Hot Tub
Reason of review
Poor customer service
1.0
Details

We went to their show at the fairgrounds, their ads were misleading. They were the only hot tub on display and all were the same color just different sizes.

We did get talked into buying one but when we got home we looked them up on the internet. Very poor reviews regarding the spa them selves and the customer service. Te following morning we were there as soon as they opened. We told them we wanted to cancel our order but they said they couldn't do that , we had to call the company on Monday.

We told them we did not want it delivered. On Monday we called and were told we had to pay the $6200 regardless of whether we took possession or not because we signed on the dotted line. They were not at all cooperative. Who pays for a product that they don't want and have never taken possession.

They insist we have to pay regardless.

Stay away from this company. I will add to this review if they refund my money without a fight.