Reply by Master Spas

Thank you for reaching out to us about this. Your review has been forwarded to our customer care team so they can look into this situation. This response will be updated with more information soon.
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I bought a master spa last April 2021. I paid for a stereo system that was supposed to be installed when the Spa was being built.

Somehow the stereo system was not installed. My wife and I have reached out to the manufacturer and master spa dealer. I have multiple unanswered e-mails and broken promises to get back to me with answers or solutions. The spa sits in my backyard unused.

I am SO DISAPPOINTED AND DEPRESSED. My sales person, Travis promised to help me with start up. He also won't return my calls. I guess once they make the sale, all kindness and professionalism is out the window.

I don't want this spa because it's not what I ordered. I am getting ready to contact local news media and attorney to assist with my refund.

HORRIBLE EXPERIENCE!! BUYERS BEWARE!!

PS, Not only did they forget to install the stereo system, but there are kinked tubes and the LED lights don't stay bright.

User's recommendation: Don't purchase from master spa.

Product or Service Mentioned: Master Spas Customer Care.

Master Spas Cons: Reliability and delivery, Horrible communication.

Location: 900 Fairgrounds Drive, Vallejo, CA 94589

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