This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.New Reviewer
My wife and I were looking for a new spa. At a local spa show, we fell in love with the idea of a swim spa and the salesman from Master Spa was very convincing.
Had to pay 1/2 up front; 1/2 when it was manufactured and ready for delivery. Once it arrived, we noticed - There is no way to drain it. You are supposed to replace the water 2-4 times a year depending on use, and you are responsible for purchasing your own submersible pump to do it. The covers are very difficult to get on and off.
Even with the best mechanical lifts that you also have to buy on your own and install, you need to open the covers over 5-6 ft. above your head, and they are heavy.
Maintenance - The skimming top layer filters do not do a good job of filtering the surface. From the beginning, oils, dirt, debris, will not effectively get drawn to the filters even when the jets are on. The majority of the volume of filtration comes from 2 inlets under the seating area, and I do not think they back-flow to the filters for cleaning the water.
There also is not enough force to remove dirt or debris off the bottom of the spa basin. Filters are proprietary to Master Spa and 2-3 times more expensive.
Warranty - Within the first 3 months, one of the decorative water jets stopped working. After an e-mail to the company in Wisconsin, They farm out the repairs to a "local" repair shop near you. After being rejected by 2 spa technicians, contacted a closer spa repair company 60 miles away and after 3 weeks, finally had a technician come out and remove manufacturing debris (wad of plastic) from the tube.
The technician requested mileage covered for the repair in which Master Spa paid for.
At a year and a half old, the spa started leaking. Once again, contacted customer service, contacted the previous technician, Master Spa is no longer covering mileage. So, even though the repair is covered by the warranty, I have to pay $100 each time the technician comes out. $100 for diagnosis, $100 for repair.
Honestly, the maintenance is a major point of frustration.
Spa water is very difficult to keep clean, the inside of the spa easily gets dirty and there is nothing designed to clean it or keep it clean like in an in-ground pool with sweeper system. (seat jets are not that strong) or a pool but something in between.
User's recommendation: Do your research before committing to buy.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.