Reply by Master Spas

Dear Anonymous,

As discussed with you, there are several things that can cause this cracking including extended exposure to sunlight, an uneven foundation that the hot tub may be sitting on, use of harsh chemicals (may include cleaning items), and/or a fiberglass issue. Per the written warranty and as communicated with you directly, we have offered to replace the hot tub free of charge excluding freight, even though we have not been able to fully determine the cause of the issue. If you have another means of transporting the hot tub from our factory to you at a lower cost, please let us know and we will be happy to facilitate what we can.

Master Spas Customer Care

I purchased a tub from master spas 2 years ago .paid $6600 .afyer 2years is cracking all around the tub on top. All i got was excuses of how it was pretty much my fault and a $600 offer to buy out the warranty of 1year thats left.

.or i can pay $2000 for them to send a new one .sorry master spa i paid already. I wished i kept my old one of 12 years .just needed a heater and a cover. I saved my money for 2 years to buy this from you. All i wanted is to be happy with my purchase and relax and enjoy.

Im self employed also and id never treat my customer like this .Its unfair ..Maybe we should see each other at a couple conventions so i can relay the truth of how you really are to your customers.

This is on solid concrete level and never moved since ya delivered. Shame on you .Thanks for stealing my hard earned money Master spas

Product or Service Mentioned: Master Spas Hot Tub.

Reason of review: Bad quality.

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