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Question:
#181348

Bonjour mon module de commande master Spa - X310220 est HS et n’est plus commercialisé. Lequel acheter et comment le remplacer

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Answer:
by Master Spas Response #2374664

Actuellement, vous utiliseriez X310334 et superposez X509123 ou X509124. La forme du diamant a été mise à jour pour une forme trapézoïdale. Currently you would use X310334 -and overlay X509123 or X509124. The diamond shape has been updated to a trapezoid shape.

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Question:
#177614

Good afternoon - The topside controller is blank on my Twilight TS240. I've powered down the spa twice in order to reset to no avail.

The filtration cycle was still running this morning and maintained its heat overnight. Before it went blank, I noticed there was some condensation on the inside of the screen, and had been that way for a while. Is there a way to test the controller to make sure it is the problem? I believe the original controller is PN x310220 or x310223 both of which seemed to be discontinued.

Looks like they are now calling for x310334? Thanks, Vern

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Answer:
by Master Spas Response #2343990

Hi Vern- the topside itself if the screen is black and you do see condensation there it may be the screen has taken some water damage and does need to be replaced. We did discontinue both of the designs of the part numbers you mention and the topside X310334 and overlay X509123 are the are the needed parts to replace- the computer is the same the design is different. Keep in mind if you are under warranty for your spa- or part warranty ( Balboa- the maker of your topside controller ensures a year as long as you have a receipt for the controller purchased) you should be able to claim a replacement with the servicer or place you did business with if that aids you at all. You can always call 1-800-860-7727 for any help you may need in finding this information or tech support!

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Question:
#163849

2019 Twilight 8.2 ozonator question.

I did some maintenance on my tub this year and change the UV light and quartz tube on the ozinator. I also tested the check valve and the injector to see if they were plugged or gunked up.

Neither seemed to be the case. My question is whether I should be seeing bubbles coming out of the small hole leading from the side of the injector into the tub? I actually don't ever remember seeing bubbles, but now I'm wondering if that is correct.

There is a strong flow coming from that smaller hole and a very strong flow coming from the main circulation pump outlet into the tub 24/7. Should there be bubbles anywhere?

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Answer:
by Master Spas Response #2280553

If you have ozone in your spa, you should see little bubbles. If you want to give us a call and speak to a rep, please give us a call at 800.860.7727

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Question:
#131964

How do I get rid of the sandy feeling on the inside of the hot tub?I emptied and cleaned my hot tub, filled it up and put chemicals in it. When i got in it later, the inside area feels like sand particals around the whole inside.

I'm thinking I put too much of some granual chemical in? It has always been really clean and nice when I've emptied and cleaned it before.

I don't know what I'm doing wrong. I use the test strips to check the levels of chemicals.

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Answer:
by Master Spas Response #2197175

Hi Laura! Thanks for reaching out to us about this question! Our team needs some more info, so we’ll be reaching out to you soon to help get this resolved. You can also contact them anytime by emailing customerservice@masterspas.com or by calling 800-860-7727 during our normal business hours.

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Question:
#100082

Pumps not turning on.I've replaced the #1 pump and refilled the spa, after turning it on and waiting trough the Priming stage the pumps will not turn on. leaving the jet buttons on or off, I've tried priming the pumps by loosing the discharge fittings thinking it was airlocked, still no results. Please call or email, Thank you

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Answer:
by Master Spas Response #2107354

Hello Craig! Thanks for reaching out. We will have someone from our Customer Service team contact you to discuss this further.

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Question:
#67718

Cross trainer 2008 Jet # 1 won't shut off.

Jet #1 will not shut off.Press the button once it goes high speed, press again goes back to low speed.Temperature is good, filter cycle is set at 6 hours, Was set for standard operation I changed it to sleep(slp) mode but no change, pump continues to run.

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Answer:
by Master Spas Response #2006819

The pump 1 would run low speed for either heating or filtering for longer periods. With filter cycles duration set at 6 hours and that the system would perform 2 cycles per day, this would result in long runtime of 12 hours a day. The heating modes such as Standard, Economy or Sleep do not change its filtering runtime. This only affects how it maintains/operates heating. The default filter setting would be 2 hours, totaling 4 hours per day. Unless the amount of use was resulting in water clarity conditions while water chemistry properly maintained, many cases the default 2 hour duration setting (4 hours per day) is adequate.

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Question:
#57759

Hello, i have a to 7.2 without the circ. Pump. Can I add one after?

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Answer:
by Master Spas Response #1954601

No, we're sorry but this can't be added afterwards without voiding the warranty of the product.

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Question:
#56098

What is this part on my twilight series hot tub?There is a piece of PVC, maybe 1/2 inch diameter, that is open ended with what appears to be a rubber check valve. It is inside the cabinet.

It’s behind the right panel of the tub if you are looking at the pumps. There is also a soft tubing nearby, probably the same diameter. When the pumps come on water sprays out of the PVC “check valve”. Nothing comes out while normally circulating, just when jets are started.

This part does not show up in any manual or parts list.

I’m pretty sure I need one. Can I plug it short term until I find a new one?

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Answer:
by Master Spas Response #1945813

Hello! Thanks for reaching out. Someone from our Customer Service team will be reaching out to you to discuss this shortly.

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Question:
#53372

I was told that Master Spas isnt building spas with the circulation pump.

Were interested in a twilight 8.25 but being told to stream line the manufacturers process they took them off. What are the pros and cons of having a circulation pump and can they be added later?

We THINK wed prefer one but just cause thats what we were told. Please advise

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Answer:
by Master Spas Response #1933635

Due to the unusual times, Master Spas has made some changes in its manufacturing processes in order to ensure that we can meet rising demand for spa and swim spas. We have informed our dealer (and our local retail) about these changes that we are making in our production process. These changes are designed to help streamline the production process and allow us to meet demand in a more timely manner. If you have any questions, please feel free to contact our Customer Service Department at 800-860-7727.

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Question:
#39990

What is standard delivery?Does that mean they deliver and install. All we have to do is have the electrician set up the right power source.

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Answer:
by By Admin on Behalf of the Company #1862443

Hello! The dealer will typically only put the spa in place. It’s the responsibility of the customer to make sure it’s hooked up by a certified electrician per the owner’s manual.

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