Reply by Master Spas

Thanks for your update. A member of our Customer Care Team will follow up with the local dealer to determine what they saw on the last visit. We'll then be in touch as soon as possible so you can enjoy your hot tub.
New Berlin, Wisconsin
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

This is in regard to my earlier review of my Twilight 7.2 spa that doesn't work. Master Spa's factory replied that we would be contacted by a service person.

We were. He came out Thursday, April 21 and changed a pump. We then changed the water on Saturday, April 23rd. We have purchase two sets of filters for this spa.

Each day after changing the water, we changed filters. We scrubbed the filters we took out each day. On Thursday, April 28th, the spa again failed. I'd love to have this boat anchor fixed or taken back with a refund from Master Spas.

I look forward to your solution to this ongoing issue.

Product or Service Mentioned: Master Spas Twilight Series Ts 7.2 Hot Tub.

Reason of review: Bad quality.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

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